INFORMATION ARCHITECTURE SPECIALIST

INFORMATION ARCHITECTURE SPECIALIST (PAHO/11/TA134)

29 December 2011

Vacancy Notice No: PAHO/11/TA134

Title: Information Architecture Specialist

Grade: P2

Contract type: Temporary appointment

Duration of contract: 6 months (up to 24 months)*

Date: 27 December 2011

Application Deadline: 17 January 2012

Duty Station: Washington, D.C., United States of America

Organization unit: AM Americas (AM)

Knowledge Management and Communication (KMC)/Knowledge Management and Organizational Learning (KMC/KM)

OBJECTIVES OF THE PROGRAMME :

To establish the principles and practice of knowledge management and communication as fundamental to public health and a key component of technical cooperation and capacity building. As such, it oversees the equitable and efficient dissemination of health information and communications to priority audiences, especially in Member Countries, as well as PAHO's knowledge sharing processes and information and communications products. It ensures that PAHO is widely recognized as a source of authoritative scientific and technical information and safeguards PAHO's intellectual property against any use contrary to the Organization's mission and principles.

Description of duties:

Under the general supervision of the Manager, Knowledge Management and Communication (KMC), and the direct supervision of the Advisor, Knowledge Management and Organizational Learning (KMC/KM), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

a) Provide technical support in information systems architecture for the development of the Organization's Intranet (SharePoint 2010 Portal);

b) Design and implement intranet-specific usability guidelines for content management systems;

c) Design and apply styles in template-based master pages using SharePoint Designer;

d) Create workflows and other applications using Coras Work and SharePoint Designer;

e) Participate in the identification, testing and selection of technical applications for further development of Intranet services, including Web information management tools;

f) Develop and present technical recommendations to KMC on changes and/or new resources for Intranet enhancements options;

g) Train, provide orientation and consult with Intranet focal points regarding content management and image delivery;

h) Collect and consolidate Intranet technical information management queries received from staff; present summary reports to KMC with recommendations for addressing these needs;

i) Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education:

Essential: A bachelor's degree in information systems, computer science or related field from an accredited institution.

Desirable: Training in emerging technologies and methodologies for knowledge management and communication would be an asset.

Skills:

Key Behavioral Competencies

-- Intrainstitutional Action: Displays, through behavior, understanding of PAHO's values and mission. Seeks information on and acts with understanding of the Organization's expectations while advancing further the understanding and application of its policies. Shows interest and concern for the activities related to his/her work in conjunction with the mission, values, vision and policies of the organization. Behaves consistently in accordance with the Code of Ethics of the Organization.

-- Analysis, Synthesis, and Forecasting: Takes or organizes individual and collective action after analyzing situations on the basis of the available evidence and knowledge. Continuously analyzes the evolution of situations in an area of work and makes suggestions to adjust or confirm the decisions necessary to implement required actions. Is capable of anticipating the implications of an analyzed situation between six months to one year ahead.

-- Information Management: Takes initiative to improve systems for the presentation and dissemination of information. Supports, through competent use of the available systems and technologies, the development of data presentations.

-- Knowledge Management: Shares knowledge and information appropriately and participates in activities to facilitate sharing. Develops tools and protocols for creation, integration and dissemination of knowledge. Researches opportunities, methods and approaches for delivering value through improved knowledge.

-- Teamwork: Adds significant contribution when participating in internal and external work teams, and leads through personal example the virtues of team success-collaboration, trust, transparency and joint responsibilities. Builds and maintains mutually beneficial productive interpersonal relations based on trust, inside and outside the Organization, Keeps every team member informed as well as shares relevant and useful information.

-- Communication: Establishes and proactively engages in productive dialogues in one's work inside and outside the Organization, and assists in the building of consensus. Seeks to share information with others within the organization, both face to face and through communication and information technology systems as appropriate. Develops a network of appropriate contacts inside and outside PAHO to gain information or to build an alliance.

-- External Action: Deliverables are on time. Keeps establishing and maintaining mutually beneficial productive relations and partnerships with counterparts in other institutions and sectors.

Technical Expertise

-- In-depth theoretical and practical knowledge of web design, front-end development and usability; adaptation of content to a web environment; web technology and how it can be leveraged as a communication/management tool;

-- Ability to develop and promote the launching of internets or intranets projects;

-- Ability to conduct training on web design tools and methodologies;

-- Ability to analyze gaps in knowledge sharing mechanisms in place and recommend solutions;

-- Familiarity with virtual collaboration tools and methodologies;

-- Ability to learn and adapt to new technology rapidly, including continuous learning of new technologies;

-- Ability to work independently, results-oriented, and meet deadlines;

-- Strong professional oral and written communication skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.

IT Skills

Familiarity with internet and intranet applications; experience with SharePoint 2010, SharePoint Designer, Joomla!, CorasWorks and CS5 Suite; knowledge of HTML, CSS, and JQuery; LAN/WAN environments; knowledge of generalized mark-up language SGML, TCP/IP, ISS from MS, Cold Fusion and relational database theory would be an asset.

Experience:

Essential: Five years of combined national and international experience in information systems, with a focus on web systems.

Desirable: Experience in working with developing and delivering knowledge management programs and web collaboration would be an asset.

Languages:

Very good knowledge of English or Spanish with working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

Additional Information:

*Initial assignment will be for six months. However, this assignment could be extended for up to 24 months, subject to availability of funds and satisfactory performance.

ALL APPLICANTS ARE REQUIRED TO COMPLETE AN ON-LINE PERSONAL HISTORY FORM TO BE CONSIDERED FOR THIS POST.

CANDIDATES WILL BE CONTACTED ONLY IF THEY ARE UNDER SERIOUS CONSIDERATION. A WRITTEN TEST AND/OR INTERVIEW WILL BE HELD FOR THIS POST. THE POST DESCRIPTION IS THE OFFICIAL DOCUMENTATION FOR ORGANIZATIONAL PURPOSES.

Monthly salary:

(Net of tax)

US$ 5,623.61 at single rate

US$ 5,623.61 with primary dependants

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: www.who.int/employment . The system provides instructions for online application procedures.

All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.

Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

PAHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.