Community Services Officer – Tanzania

DRC is looking for highly qualified, self-motivated Community Services Officer able to work with diverse teams of both national and international staff as well as local government authorities, UN agencies, I/NGOs and other partners.

Background

The Danish Refugee Council (DRC) is a humanitarian, non-governmental and nonprofit organization, founded in 1956, that works in more than 30 countries around the world. DRC will be operating as a new actor in Tanzania as part of the Burundian refugee response. The attempted coup in May of 2015 and the subsequent unrest has, as of October 7th 2015, displaced 105,542 Burundians to Tanzania, with a potential of displaced people anticipated up to 250,000 people. In line with the regional response plan to the Burundian refugee crisis, DRC Tanzania will implement projects under the protection, shelter and camp management sectors.

Job Profile

The Community Services Officer will be responsible for the implementation of community mobilization and community development activities in two refugee camps of Nduti and Mtendali. He/she will develop and maintain community participation mechanisms in camp, ensuring that the voices of men, women, boys, girls and groups with specific needs are heard and represented.

Key Responsibilities

General;

Design, implement and supervise the camp management community services structure in two new refugee camps.

In partnership with the Camp Manager, ensure the establishment of refugee committees.

In conjunction with the Camp Manager, develop and facilitate the dissemination of information and key messages, and collect key insights on social, cultural and livelihoods related aspects of the population;

Identify issues within the camp and propose and implement adequate, rapid solutions in conjunction with the camp manager.

Work in close collaboration with refugee stakeholders (Community Leaders, Elders, Representative Committees…) to ensure their input and acceptance of camp management activities.

Facilitate resolutions regarding the provision of humanitarian services.

Ensure that AGDM and Protection principals are mainstreamed into work with committees and communities.

Develop information materials for dissemination in conjunction with camp management.

Complete weekly, monthly and quarterly reporting.

Team Management:

Under the leadership of the Camp Manager, supervise community services assistants.

Identify and design relevant and needed CCCM and other relevant trainings for DRC staff, as well as refugee incentive workers.

Ensure work plans are created, timely weekly and monthly reporting is delivered and performance reviews are completed.

Develop, support and manage a network of refugee incentive workers who will work under the daily management of Community Services Assistants.

Identify gaps in staffing and hire staff accordingly.

Accountability:

Ensure that DRC’s accountability obligations are delegated and carried out in accordance with the HAP Standard for Humanitarian Accountability and Quality Management (ref. Programme Handbook Annex 15 and related tools).

Work with the protection team to establish the complaints and feedback mechanism and ensure refugees use of the system is communicated to refugees.

Coordination & Representation

Develop and sustain good working relationships with camp population in order to be well positioned to help communicate views, needs and issues between stakeholders.

Facilitate coordination between and amongst refugees and humanitarian actors/service providers and camp co-ordination (government).

Act as an alternate co-chair for the CCCM working group at the camp level.

Act as a focal point for community engagement and messaging from humanitarian agencies refugees;

Participate in coordinating CCCM assessments and other joint or rapid assessments.

Development:

Develop and sustain good working relationships with camp population in order to be well positioned to help communicate views, needs and issues between stakeholders.

Facilitate coordination between and amongst refugees and humanitarian actors/service providers and camp co-ordination (government).

Act as an alternate co-chair for the CCCM working group at the camp level.

Act as a focal point for community engagement and messaging from humanitarian agencies refugees;

Participate in coordinating CCCM assessments and other joint or rapid assessments.

Qualifications:

• Excellent analytical and communication skills.
• Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff and other stakeholders.
• Proven ability to work and live in basic living conditions in field locations.
• Ability to work under pressure, with minimal supervision, and in a culturally diverse team.
• Advanced university degree in human rights, social sciences or related field or equivalent practical experience.
• Demonstrated record of field and operational experience at an international level in complex emergencies.
• 3 years professional work experience in camp management, community mobilization and distributions in a leadership position, and solid understanding of camp dynamics.
• Proven ability to manage multi-sectoral programs and a diverse staff group.
• Fluent in spoken English and strong writing/reporting skills in English.
• Kirundi, French, Kiswahili considered and an advantage.

Conditions

Availability: Immediately. Or 10 November 2015 at the very latest.

Duty station: Kibondo, Kigoma State. Non Family Duty Station

Contract: Six months with a possibility of extension, subject to funding and performance.

Salary and conditions in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to www.drc.dk under Vacancies. The position will be placed at salary level A11.

Further information

You are welcome to contact Mark MILLER at mark.miller@drc.dk for more information about the position.

Please note that applications are not to be sent to Mark MILLER. We only accept applications sent online viawww.drc.dk. Applications sent directly to Mark MILLER will not be considered.

For general information about the Danish Refugee Council, please consult www.drc.dk.

Commitments

DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff is required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html).

HOW TO APPLY:

Only motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered. CV-only applications will not be considered. Please provide references, but do not attach any written recommendations.

We only accept applications sent via our online-application form on www.drc.dk under Vacancies. Direct link

Please submit your application, in English no later than 03.11.2015

Please write to job@drc.dk if you have questions on the application process or experience problems with your online application.