Branch Manager - Kigoma Branch at TANZANIA POSTAL BANK

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly
organized Branch Manager (1 position) to join the Technology and Operations team.
The work station is Kigoma
Reporting Line: Chief Manager Branches
Locations: Kigoma
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised

POSITION OBJECTIVE
(i) Branch Manager is the representative of the Bank in your area of
operation. You will up-hold the image and culture of the bank in your
services and lifestyles. You will market TPB and its products to the
population as well as ensuring that staff under you participate in this
mission.
(ii) To run the branch as a profit centre, managing the sales process by
acquiring new business and deepening existing customer relationships
and maintaining operational efficiency while providing the appropriate
service standards.
(iii)To en sure risk levels are minimized and acceptable so as to enhance
revenues and profitability of the branch.
Tanzania Postal Bank is an established Bank by
the Act No. 11 of 1991 as amended by Act No. 11
of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates
value for our stakeholders through innovative
products.

TPB is a Bank, whose vision is “to be the leading
bank in Tanzania in the provision of affordable,
accessible and convenient financial services”. As
part of effective organizational development and
management of its human capital in an effective
way, TPB commits itself towards attaining,
retaining and developing the highly capable and
qualified workforce for TPB betterment and the
Nation at large.

KEY RESPONSIBILITIES
(i) Generate new business via sales promotions, out-marketing calls,
customer visits (current/potential), and build relationship with existing
customers
(ii) To mobilize deposits and ensure that growth in deposits conform to
the annual budget plans
(iii) Ensure the highest standards of customer service are provided in order
that our services are perceived as being the best in the local market
including handling customer complaints.
(iv) To liaise with the Public and Government officials in the area of
operation of the Branch to maintain good public relations and project
good image of the bank;
(v) Ensure reconciliation of suspense accounts
(vi) To carry out general administration of the branch
(vii) Ensure that all Operational Procedures are adhered to by all branch
staff as prescribed in the operating manuals
(viii) To ensure that the branch is adequately supplies with stationery items
and enough cash to meet day to day operations. You will also ensure
that adequate security is in place with regard to cash and all bank
documents/assets
(ix) To carry out regular snap checks for cash in tills/strong-rooms,
controlled stationery, all suspense accounts and stamp accounts
(x) To compile timely replies to all audit reports and ensure that auditors’
recommendations are implemented accordingly.
(xi) Ensure availability of required stationeries and equipment
(xii) Control branch expenses and ensure that they are within the approved
budgets and proper management
(xiii) To assess manpower and development needs of the branch staff and
advice Head Office accordingly.
(xiv) Plan and manage staff administration issues for support staff (i.e.
Local leave, training, Dept staff rotation) in consultation with the Chief
Manager
(xv) Carry out periodic staff evaluation
(xvi) Follow - up and ensure that all revenue due to the bank is correctly
charges and collected by the bank
(xvii) Counter sign with the BFO. All debits to the Profit and Loss Accounts
(xviii) Manage service delivery, to review output of tellers, customer service
and inquiries to ensure adherence to branch standards
(xix) Ensure timely submission of branch reports/returns to head office as
required
(xx) Ensure that the Anti-Money Laundering requirements are followed as
follows:-
 Take all reasonable steps to verify and identify
customers, including performing quality assurance on
accounts opened, and the general KYC issues
 Retain adequate records of identification, account
opening and transactions and ensure timely and properly
filling of customer mandates
 Make/assist to effective reporting of suspicious
transactions
 Raise awareness of Money Laundering prevention and
training all branch staff
(xxi) Ensure tidiness across the branch premises and clean-desk policy is
exercised.
(xxii) Perform any other duties as may be assigned to you by Chief Manager
Branches or higher authorities
(xxiii) Comply with the Policies and standards, Local Laws and Regulations,
Controls and Procedures of the bank.
(xxiv) Report Suspicious Transactions
(xxv) Print and Verify Accounts Opened and Closed report against actual
documents and sign on the register
(xxvi) Ensure dual control is in place in the record room at the branch.

CONTRIBUTES TO
 Customer retention as a result of high customer service standards
 Business growth as evidenced by attaining budget figures on revenue
 Minimization of Operational Costs thereby improving overall Branch
profitability
 Enhanced and robust control at the branch

AUTHORITY LEVELS
 Authorize payments/withdraws against customer’s accounts as provided for in
the operational manual guidelines.
 May initiate disciplinary action against staff under his/her jurisdiction

EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance diploma in Banking, Economics, commerce,
Business Administration, Finance or Accounting from any recognized
 University or equivalent.
Experience:
 At least 3 years of relevant Banking experience
 Working knowledge of Equinox Functionality
Skills / Attributes:
 Strong leadership & people management skills
 Prioritize Tasks
 Team player

The position will attract a competitive salary package, which include benefits.
Applicants are invited to submit their resume (indicating the position title in the
subject heading) via e-mail to: recruitment@postalbank.co.tz. Applications via
other methods will not be considered. Applicants need to submit only the
Curriculum Vitae (CV) and the letter of applications starting the job
advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative
measures and should not in any way be attached during application.

Avoid scams: NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are
requested to make a payment for any reason, please call +255 22 2110621-2 to
report the scam. You also don’t need to know one in TPB to be employed. TPB is
merit based institution and to achieve this vision, it always go for the best.
Tanzania Postal Bank is an Equal Opportunity Employer and is very
committed to environmental, health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safety
management. Late applications will not be considered. Short listed candidates may
be subjected to any of the following: a security clearance; a competency
assessment; physical capability assessment and reference checking.

 Please forward your applications before 2
nd September, 2015