Quality Officer/Commercial - TTCL

QUALITY OFFICER/COMMERCIAL

Summary Assists in the achievement of quality standards in the Commercial area Closing Date: Wednesday, March 18, 2015 Reports To:- Quality Manager/Commercial Duties   1. To Assist Quality Manager/Commercial in the design and mapping of effective business processes pertaining to commercial operations and improves existing ones in line with company objectives. 2. To Assist in the formulation of policies and guidelines concerning the Customer Service and Call Centre functions, and in the review of the existing ones. 3. To Oversee the implementation of approved Customer Service and Call Centre policies and guidelines through quality audits 4. To Assist Quality Manager/Commercial in the design, review, and implementation of Customer Service and Call Centre processes 5. To Undertake the training of staff on the approved processes so as to facilitate their effective implementation 6. To Assist Quality Manager/Commercial in undertaking quality audits of the implementation of processes in order to assess compliance, and recommends corrective actions and measures for improvement 7. To Assist Quality Manager/Commercial in updating all key documentation concerning commercial processes Qualifications • A Bachelor’s degree or equivalent qualifications in Electrical, Electronics, or Telecommunications Engineering. Training in Quality Management will be an added advantage • At least two years of hands on experience in the Telecoms industry • Computer literate with ability to manage process mapping software • Excellent written and verbal communication, both in English and Kiswahili • Willingness to travel to all regions of Tanzania • Excellent presentation and training skills

APPLY:   
Deadline: (Wednesday, March 18, 2015)