Customer Care Assistants

The Standard Group, a multi-media house comprising of the Standard newspapers, KTN, Radio Maisha, PDS and Outdoor Media Services seeks to strengthen its Administrative function.

As part of our strategy to further strengthen and consolidate our lead, we are looking for dynamic, outgoing and self driven professionals who can join our Administration team as Customer Care Assistants.

Key Responsibilities

• To be familiar with the Company's business, products, the Group officers and what they do so as to direct visitors to the right office/officer.
• To receive all visitors to the office in a pleasant and courteous manner and to direct them to the appropriate officers.
• To process letters/reports and other correspondence that may be assigned by designated officers from time to time.
• To be in charge of the Reception area and ensure that the area is kept clean and tidy at all times.
• To receive mail and parcels delivered to the Reception and to ensure that they are delivered to the right officer without delay.

Qualifications

• Diploma in Business Management, Administration or related field.
• Training in Customer Service or Public Relations.
• Minimum of 1 year telephone experience in a busy environment.
• Proven experience in public relations and ability to deal with people at all levels.
• Well developed communication skills, both written and verbal.
• Typing speed of between 40 - 50 wpm.

Person Specification

Applicants for the position should have the following personal specifications:

• Good interpersonal skills.
  
• A team player.
• Flexible and ability to work odd hours.
  
• A well disciplined all rounded person.

Interested applicants should send their applications and detailed curriculum vitae to the address below not later than 10th August 2011.

Manager HR & Administration,
Standard Group Limited,
P.O.Box 30080- 00100,
Nairobi.

Or email at - customercare@standardmedia.co.ke

If you do not hear from us by 31st August 2011 you may consider your application as having been unsuccessful.