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TANGAZO LA KAZI VODACOM - 9/13/2016



Systems Administrator: VAS & Call Center Applications

CORE JOB DESCRIPTION
Responsible for Systems Administration in Call Centre and VAS Application in the following key areas:
·     Manage systems capacity & performance of VAS & Call Center Systems.
·     Manage data for Call Center Applications.
·     Ensure systems and applications security.
·     Manage the systems/applications configuration.
·     Manage systems problems, Incidents and requests as per the SLA.
·     Assist in acquiring and maintain technology Infrastructure for VAS & Call Center Applications.
·     Manage systems/applications changes
·     Manage Projects related to the call center applications.
·     Provide assistance in managing the following VAS applications whenever required: USSDII,WAP Gateway, Bulk Messaging Gateway, Call Center Application
·     Responsible for Business Continuity Planning/Disaster Recovery Planning of all systems under his/her watch.
·     Call Center applications Management, Administration, Integration, Delivery and Support.
·     Accountable for security of DVAS applications in line with VTL standards, policies, procedures and industry best practices
·     Responsible & Accountable for the Data Value Added applications Monitoring, Backup & Restore, Traffic analysis and Control for optimal service standards provisions.

QUALIFICATIONS AND TRAINING
Minimum required              
B.Sc. in Computer Science or Electronics and Communication science with not less than 2 years experience.
                       
Reasons
Position requires strong technical skills

 WORKING EXPERIENCE
Minimum of 2 years’ experience he industry.                

Reasons
Good experience in Information Technology Systems
Management and Operating Systems and Databases

Understanding of Network Management Processes 

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