TANGAZO LA KAZI VODACOM - 9/13/2016

Systems Administrator: VAS & Call Center Applications

CORE JOB DESCRIPTION

Responsible for Systems Administration in Call Centre and VAS Application in the following key areas:

·     Manage systems capacity & performance of VAS & Call Center Systems.

·     Manage data for Call Center Applications.

·     Ensure systems and applications security.

·     Manage the systems/applications configuration.

·     Manage systems problems, Incidents and requests as per the SLA.

·     Assist in acquiring and maintain technology Infrastructure for VAS & Call Center Applications.

·     Manage systems/applications changes

·     Manage Projects related to the call center applications.

·     Provide assistance in managing the following VAS applications whenever required: USSDII,WAP Gateway, Bulk Messaging Gateway, Call Center Application

·     Responsible for Business Continuity Planning/Disaster Recovery Planning of all systems under his/her watch.

·     Call Center applications Management, Administration, Integration, Delivery and Support.

·     Accountable for security of DVAS applications in line with VTL standards, policies, procedures and industry best practices

·     Responsible & Accountable for the Data Value Added applications Monitoring, Backup & Restore, Traffic analysis and Control for optimal service standards provisions.

QUALIFICATIONS AND TRAINING

Minimum required              

B.Sc. in Computer Science or Electronics and Communication science with not less than 2 years experience.

                       

Reasons

Position requires strong technical skills

 WORKING EXPERIENCE

Minimum of 2 years’ experience he industry.                

Reasons

Good experience in Information Technology Systems

Management and Operating Systems and Databases

Understanding of Network Management Processes 

APPLY NOW