Airport Services Duty Officer | Qatar Airways | Zanzibar

Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.

About Your Job:
In this role, you will be responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager,  You will monitor the activities of all flights, staff and GHA and third party contractors to ensure the efficiency, safety and punctuality of the operation on a daily basis.
Specific accountabilities include:
Responsible for the day to day operations and acting as a liaison between airprot service providers and users
Providing input and recommendations to management to improve effectiveness of the daily operations
Ensuring passenger and aircraft handling confirm to safety and security requirements
Managing and controlling manpower on the shift to optimise utilisation and mantain staff morale and discipline
Resolving customer problems and complains effecitvely and liasing promptly with all departmwsnts including Customer Relations with regards to complaints handling
Establishing the department/team objectives and priorities that align with and support business objectives
Overseeing and supervising employees in direct daily activities, recruitment, development and performance management

About You:
To be successful in this role, you will need a Bachelor Degree or equivalent with a minimum of four years experience in an Airline or a reputed GHA.  Three of the four years will need to be in a supervisory capacity.

You will have a good overall knowledge of airport functions in terms of passenger and baggage handling, weight and balance and dangerous goods. Knowledge of international conditions of carriage, civil aviation safety and security procedures in accordance with ICAO and IATA is also required. You must also have good public relations with CAA and other Government Officials.
High energy, enthusiasm, a positive attitude, attention to detail and the ability to coach and mentor a team are essential to succeed in this very high pressured and demanding environment. Fluency in the English and Swahili languages, both written and spoken, is an essential requirement.
Note: you will be required to attach the following:

1. Resume / CV
2. Copy of Passport
3. Copy of NOC - for Qatar Airways Employees OR Blank Page for External Candidates
4. Copy of Highest Educational Certificate

Airport Services Duty Officer | Qatar Airways | Zanzibar