IT Officer, Business Analysis - The World Bank

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty by 2030 and boosting shared prosperity in a sustainable manner by delivering transformative information and technologies to its staff working in over 130 client countries. ITS services range from: establishing the infrastructure to reach and connect staff and development stakeholders; providing the devices and agile technology and information applications to facilitate the science of delivery through decentralized services; creating and maintaining tools to integrate information across the World Bank Group, the clients we serve and the countries where we operate; and delivering the computing power staff need to analyze development challenges and identify solutions. The ITS business model combines dedicated business solutions centers that provide services tailored to specific World Bank Group business needs and shared services that provide infrastructure, applications and platforms for the entire Group. ITS is one of three VPUs that have been brought together as the World Bank Group Integrated Services (WBGIS), to provide enhanced corporate core services and enable the institution to operate as one strategic and coordinated entity.

The World Bank Group ITS Enterprise Architecture is comprised of three departments: ITS Governance (ITSGP), ITS Architecture Practice (ITSAP) and ITS Strategy and AIP (ITSSA) whom report to the WBG Chief Enterprise Architect. These ITSEA departments provide the following six functions: Technology Strategy, Governance, Architecture Practice, User Experience Management (UXM), Knowledge, and Operations & Planning.

Duties and Accountabilities:

• Leads analysis and assessment of business operations and processes to understand strengths and weaknesses, and supports the identification of opportunities for automation and/or to introduce process efficiencies.

• Works with users to understand and document business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements. Develops use cases and business process diagrams.

• Formulates and defines system scope and objectives based on user needs and through an understanding of business processes. Participates in business risk assessment, ROI and other financial analyses.

• Validates and obtains sign-off for functional requirements/specifications.

• Acts as a liaison between the business units, project manager, technology teams, vendors and support teams.

• Provides business insights and clarification of requirements to support the delivery of effective technical solutions.

• Ensures system and business requirements are met by monitoring business value achieved, escalates any variances that may impact ROI to the project team and ensures they are addressed.

• Supports the development and delivery of user training.

• Conducts and/or participates in functional testing.

• Supports post-implementation and transition to a business/technical sustained state (e.g., warranty period support).

• Provides input to project time and cost estimates.

• Provides technical guidance and mentorship to team members.

PLUS:

• Successfully manages business analysis phase of large projects that have impact across multiple areas of the organization.

• Contributes subject matter expertise and serves as a technical resource for other professionals in their field.

• Provides direction to staff and contractors in their area of expertise.

• Responsible for managing performance of team members.

Desired Skills and Experience

Minimum Education/Experience:

• Master's degree with 5 years of relevant experience or Bachelor’s Degree with a minimum of 7 years relevant experience.

Other Selection Criteria:

Position Requirements

• Strong conceptual and research/analytical skills, with the ability to think strategically.

• Understanding of the business requirements of ITS (or general WBG) is a plus.

• Strong business process and enterprise architecture knowledge and analytical skills.

• Expert knowledge of various MS Office Suite to include Project, Visio and InfoPath.

• Strong MS SharePoint skills required.

• Proficient in capturing business requirements and use cases.

• Strong executive-level presentation development skills.

• Experience in coordinating tasks across the phases of the SDLC.

• Versatility and adaptability - Demonstrates flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability.

• Demonstrates motivation to avail and adapt oneself to effecting change.

• Design site and document templates, maintain site content. Interpersonal Skills.

• Ability to work independently, seeking guidance on complex issues/projects from senior staff.

• Strong client orientation and commitment to team work.

• Ability to effectively liaise with clients and knowledge sharing.

• Strong analytical and problem solving skills and sound business judgment.

• Provide timely feedback to project team members on the vendor work products submitted for review.

• Clearly communicate expectations with stakeholders, business sponsors, project teams and vendor resources.

• Excellent communications, writing and editing skills, with an ability to convey complex ideas in a clear and direct manner.

• Meticulous attention to details, as well as ability and willingness to multitask on a wide variety of activities.

The World Bank Group is committed to achieving diversity in race, gender, nationality, culture, and educational background. Individuals with disabilities are equally encouraged to apply.

For further details and to apply, please go to www.worldbank.org/careers and under “current job openings” seek vacancy number 150827. Deadline for applications May 12, 2015.