JOB PURPOSE
You are responsible to ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained.
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
You are responsible to ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained.
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
Key Responsibilities
• Ensure that a document control procedure is adopted to approve, review and update all changes to critical documents within the scope of the QMS.
• Ensure that records are established and maintained to provide evidence that the QMS is being followed and that there is a system in place for the identification, storage, protection, retrieval, retention time and disposition of such records.
• Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness. This review means assessing opportunities for improvement and the need for changes to the QMS.
• Ensure that Quality Objectives are set by Senior Management for measuring the performance of the QMS and that these are regularly reviewed.
• Ensure that all new staff are inducted into the requirements of the QMS related to their own roles and responsibilities. Provide update training as necessary.
• Ensure that all suppliers used by the organization are selected, evaluated and re-evaluated and that records of this assessment are maintained.
• Ensure that an internal audit programme is adopted to verify that the QMS conforms to planned arrangements, QMS arrangements and is effectively implemented and maintained. Ensure that appropriate action is taken when this is not the case.
• Analyse data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made. This shall include data generated as a result of monitoring and measurement and from other relevant sources.
• Co-ordinate continual improvements of the QMS, ensuring that evidence of corrective and preventive actions taken are recorded and reviewed.
• Identification and implementation of International standards
• Coordination of International standards with internal control standards
• Include training for all key stakeholders
• Coordinate internal audit with external auditing
• Interaction with other stakeholder to coordinate & implement additional standards such as 18001, 14001, 27001 & 30001 all of which will be required for Data Centres and MFS.
• Ensure that a document control procedure is adopted to approve, review and update all changes to critical documents within the scope of the QMS.
• Ensure that records are established and maintained to provide evidence that the QMS is being followed and that there is a system in place for the identification, storage, protection, retrieval, retention time and disposition of such records.
• Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness. This review means assessing opportunities for improvement and the need for changes to the QMS.
• Ensure that Quality Objectives are set by Senior Management for measuring the performance of the QMS and that these are regularly reviewed.
• Ensure that all new staff are inducted into the requirements of the QMS related to their own roles and responsibilities. Provide update training as necessary.
• Ensure that all suppliers used by the organization are selected, evaluated and re-evaluated and that records of this assessment are maintained.
• Ensure that an internal audit programme is adopted to verify that the QMS conforms to planned arrangements, QMS arrangements and is effectively implemented and maintained. Ensure that appropriate action is taken when this is not the case.
• Analyse data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made. This shall include data generated as a result of monitoring and measurement and from other relevant sources.
• Co-ordinate continual improvements of the QMS, ensuring that evidence of corrective and preventive actions taken are recorded and reviewed.
• Identification and implementation of International standards
• Coordination of International standards with internal control standards
• Include training for all key stakeholders
• Coordinate internal audit with external auditing
• Interaction with other stakeholder to coordinate & implement additional standards such as 18001, 14001, 27001 & 30001 all of which will be required for Data Centres and MFS.
Position Requirements
ACADEMIC QUALIFICATIONS
• Minimum requirements: Bachelor’s Degree.
• Preferred requirements: Master’s Degree.
MINIMUM EXPERIENCE
• Minimum 5 years work experience.
• Preferred experience: 5 years work experience with the Total Quality Management field in a large domestic or International Organization, NGO, Diplomatic Mission or similar.
CORE COMPETENCIES
• Excellent in oral and written communication and report writing skills
• Independent and with good work attitude
• Self-starter with integrity and confidence who strives to achieve even in the most challenging of environments
ACADEMIC QUALIFICATIONS
• Minimum requirements: Bachelor’s Degree.
• Preferred requirements: Master’s Degree.
MINIMUM EXPERIENCE
• Minimum 5 years work experience.
• Preferred experience: 5 years work experience with the Total Quality Management field in a large domestic or International Organization, NGO, Diplomatic Mission or similar.
CORE COMPETENCIES
• Excellent in oral and written communication and report writing skills
• Independent and with good work attitude
• Self-starter with integrity and confidence who strives to achieve even in the most challenging of environments
Total Quality Management Officer - Tigo Tanzania
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