INFORMATION TECHNOLOGY (IT) OFFICER Catholic Relief Services

JOB OPPORTUNITY – INFORMATION TECHNOLOGY (IT) OFFICER
Catholic Relief Services is a global non-governmental Christian humanitarian and development organization with a special focus serving the needs of disadvantaged populations to ensure that the dignity of the human person is maintained regardless of race, religion, gender or colour.

Catholic Relief Service (CRS) South Sudan program is implementing the Jonglei Food Security Program (JFSP) and has vacancy for IT Officer to be based in Bor, Jonglei State.
The vacancy is open to all citizens of South Sudan.

PURPOSE OF THE POSITIONS
This IT Officer is primarily responsible for performing tasks in the following areas: Provide User Support to all CRS South Sudan staff in Jonglei State; Develop and deliver software training materials and conduct trainings of staff; Assess computer equipment working condition, recommend solutions and repair when reasonable; Develop Technical Documentation for Computer Usage and Business processes; installation and maintenance of hardware and software, Network administration and Inventory tracking. Incumbents may put forth alternative solutions for consideration.

KEY RESPONSIBILITIES
• User Support: Respond in a timely manner to users request for computer related assistance, assess user’s complain in order to recommend ways of action or resolve immediately if possible
• Software Training Course Curriculum: Review, select, and implement commercially available software training systems/software and curriculum. Design, develop, and maintain computer training course curriculum. Analyze business process in order to design and develop business software training and process documentation.
• Conduct Computer Training: Perform end user training via one-on-one or group sessions, or any other means of communication available.
• Develop Technical Computer Usage Documentation: Develop technical business processes and computer use documentation.
• Installation and Maintenance of Software Packages: Install CRS Sudan operating systems and various application programs including Anti-virus software(CRS approved software). Reinstall operating systems and applications that are causing errors. Provide instruction to users of software. Perform software upgrades to existing operating systems and applications. Liaise with IT manager to obtain software updates, Maintain up-to-date expertise in operation and application of agency standard personal computer software. Maintain working knowledge of a wide variety of commonly used software. Assist in evaluation and testing of various software.
• Installation and Maintenance of Hardware and Peripheral Components
• Deliver, setup, install, and maintain CPU's, monitors, input devices, printers, scanners, hubs, and switches as need be. Install internal components such as hard drives, floppy drives, NIC's, modems, CD/DVDROM/R/RW and sound cards as assigned. Perform hardware upgrades on above existing computer equipment or replace hardware causing problems due to defect. Call hardware vendor or access online technical support to obtain information. Maintain up-to-date expertise in the operation of the agency systems
• Network Administration: Design, setup, install and maintain Local Area Network points, configure and setup wireless routers, create and maintain network infrastructure documentations, troubleshoot local area issues and recommend best practices for all users
• IT Equipment Inventory keeping: Gather, maintain and track IT equipment records, create, implement and maintain a database to track all IT equipment. Work with procurement department in purchasing of IT equipment, ensure IT equipment compliance to agency standards
Participate in workshops, trainings and meetings organized by CRS and other agencies and contribute effectively to the success of the events as delegated by the supervisor.
Prepare monthly and annual reports in an accurate manner that captures all pertinent activities to the best detail.
Assist other programs in CRS as per the manager’s request depending on time availability.
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Minimum Qualifications/Experience
• Degree or Higher Diploma in Information Technology or computer engineering from a recognized University or Institution of Higher Learning or related field.
• Knowledge of Internet and IT networking systems, including VPNs and satellite
• Experience in development of IT policies and procedures and user manuals.
• Knowledge of IT equipment specifications and standards.
• Experience of setting up IT and internet systems in field locations
• Familiarization of IT related licensing and upgrades and virus protection and firewalls
• Spoken and written fluency in English
• Spoken fluency in a local language used in Jonglei State.
• Competency in networking, setting up computers and installing software on computers and networks;

Application letters and CVs together with the names of three professional referees, should reach the undersigned not later than Friday 8th June, 2012. Only short-listed candidates will be contacted.

Human Resources Manager
Catholic Relief Services –
South Sudan program,
Juba Office
Or
Human Resource Staff Care Officer
South Sudan Program
Bor Office
OR
Email: jobapps@crssudan.org or mayume@crssudan.org

CRS South Sudan Program is an equal-opportunity employer. In making employment decisions it does not discriminate on the basis of gender, ethnicity, religion or political affiliation.