Unit Manager – Bancassurance

The Unit Manager is responsible for supervising the development and profitable operations of all Agents under his/her Unit. S/He is a manager of Agents.

The Unit Manager reports to the Head – Bancassurance & Brokers.

Responsibilities and Authority

The Unit Manager:

(a) Is responsible for achieving all production, persistency and agents manpower growth.

His/ Her primary objectives are to recruit, select, motivate, direct, train, develop and manage the agents under his/her jurisdiction.

S/He will work with the agents in his/her Unit and will advise and help them in all areas of:

Planning and goal setting
Motivation and sales direction
Sales Achievement

(b) Will monitor the overall performance of agents in his/her unit.

S/He will advise the Head – Bancassurance & Brokers regarding appointment and termination of agents.

He will not appoint or terminate an agent without prior approval from the Head – Bancassurance & Brokers

(c) Will be actively involved in the areas of manpower selection, recruiting and agent development. This will be done by actively seeking potential candidates in liaison with HR.

(d) Is responsible for the full and complete knowledge of, and utilisation of all training resources available to him from the Company.

(e) Will keep abreast of the latest marketing and sales trends, techniques and information in order to assist and inform his agents.

(f) Will schedule regular one on one meeting with his/her agents, in order to review overall performance, identify strengths and weaknesses, and help correct the latter and emphasise the former.

These individual meetings should be held on a regular basis and should be used to manage activity.

(g) Will prepare and submit the unit production report to the Head – Bancassurance & Brokers on a weekly basis.

Summary of Duties and Responsibilities

The Unit Manager will:

Build and maintain a sales force, according to the Unit’s manpower growth and development plan.
Manage and direct at least 10 productive sales agents to ensure smooth running of the Unit.
Assign agents to specific banks and branches and monitor their performance
Ensure that agents are professionally trained to sell and service the Company’s products.
Assist agents with setting, and reaching progressive, but accurate, sales and performance goals.
Ensure that his/her own personal production is at a sufficient level (leading by example).
Ensure that persistency of the Unit business meets the Company’s acceptable set standards.
Ensure highest level of customer service & that agents go back and see / serve their customers
Adopt highest level of professionalism amongst the team in line with the standards adopted by banks.
Follow up to ensure that all leads provided are attended to and feedback provided by close of business each day

Summary of the Authority

Recommend:

Appointment and termination of Agents
Changes and upgrades in training methods and resources
Assign agents to specific banks and branches
Agents to be paid the New Agents Finance Scheme
Agents to benefit from the Agency Development Fund (ADF)

Qualifications

To perform this job successfully, the incumbent must have the following knowledge, skill, and/or ability

Education and Experience:

A university degree in a Business related field
COP qualified or progress in attaining ACII qualification or equivalent insurance qualification will be an added advantage
Demonstrated experience in relevant field: preferably minimum 2 years experience in selling life insurance products and managing a sales force
Ability to recruit, develop and retain a motivated field force
Experience dealing with corporate organisations / corporate relationship management

Language skills: English and Kiswahili

Computer literacy in Microsoft office. Knowledge in insurance software will be an added advantage

Behavioural skills and persons specification:

Excellent interpersonal skills and an ability to work with dynamic teams of 10 to 15 sales agents
Excellent presentation and communication skills – Use of MS PowerPoint necessary
Ability to work under pressure
Demonstration of Maturity, Reliability, Integrity and Discretion
High orientation towards customer service
Ability to follow up and follow through on sales and management issues

In order to considered, apply now to the below address:

Sales Manager - Bancassurance
Pan Africa Life
Pan Africa Life House
Kenyatta Avenue ,Nairobi

E-mail: snduati@pan-africa.com