Operations Manager

Exciting Career Opportunity with UAP Life Assurance Ltd

Position: Operations Manager

Reports to: Managing Director- Life Assurance

Division: Operations

Status: Permanent

Positions reporting into Job Holder: Underwriting & Claims, Pension and Customer Service staff

Company Profile:

Our client, UAP Life Assurance (UAP Life) seeks to recruit for the position of Operations Manager.

UAP Life is one of the leading insurance and financial services companies in East Africa, with headquarters in Nairobi and a network of branches spread across Kenya.

Regionally, it is now the second largest insurer in Uganda and the first foreign underwriter in Southern Sudan.

Overall Purpose of the Job:

This being a Senior position within Life, he job holder will be responsible for underwriting (quality and speed), claims management, policy administration, pensions administration and compliance, and customer experience ensuring that the strategic plans are followed.

Roles:

Preparing Strategic plans for the operations functions of the business and executing the same.
Managing the underwriting process to ensure profitability of the life book
Rating of the Corporate Business in line with scope of cover and reassurance treaties
Ensure timely renewal of group schemes – offering value to schemes
Managing the claims function to ensure timely and accurate processing of claims as per our standard of service
Manage policy administration to ensure acceptable turnaround times are achieved
Support Business Development initiatives
Ensure Pension Administration is carried out in compliance with the law
Ensure timely, friendly and empathetic customer experience delivery
Ensure timely and accurate generation of management reports
Ensure optimal management of resources

Qualifications, Skills and Competencies:

Qualification:

Minimum 5 years experience in operations side of the business in a first class Life Office with some client facing exposure and a proven track record of achievement
Bachelors Degree in either of listed areas: Commerce, Business Administration, Finance, Accounting, Actuarial Science, Economics, Engineering
Professional Qualifications in Insurance, E.g. ACII, IAC, IISA, or equivalent

Skills\Attributes:

Ability to deliver results when objectives are set and create a blueprint for accomplishing the same
High level of initiative and self motivation
Excellent people skills
Strong working knowledge of Ms Office Suite of programmes
Excellent communication and presentation skills
Task & time management proficiency
Ability to work independently while also demonstrating excellent team working skills
Excellent customer management skills and disposition
Good analytical skills

Contacts:

Within the Company:

Executive management
All management
All staff

Outside the Company:

AKI
IRA
Agents, Brokers, Clients etc
RBA
KRA
Doctors, clinics and hospitals
Reinsurers
Pension Administrators
Trustees
Fund Managers
Actuaries

If you are qualified and up to the challenge, please send your updated Curriculum Vitae (Ms Word version) to kenyanrecruiter@gmail.com clearly stating the job position (Operations Manager-UAP Life) in the subject.

Include your daytime contact, current & expected remuneration as well as your notice period in your application cover letter.

Deadline for application is 7th June 2011.

Only shortlisted candidates will be contacted.