Technical Support Analyst

BBC Media Action is the BBC’s international charity and uses media and communications to reduce poverty and promote human rights, thereby enabling people to build better lives.

Media and communication can be an immense and powerful instrument for change and empowerment in society. Media is a critical element of strategies designed to alleviate poverty.

BBC Media Action works in partnership with governments, broadcasters, media professionals and civil society institutions in developing and transitional countries to deliver programmes.

BBC Media Action is based in Ibex House, London, EC3N 1DY with 17 offices overseas (8 in Africa, 6 in Asia and 3 in the rest of the world). BBC Media Action uses a range of the latest media/broadcast technology and hardware to carry out its work with broadcasters, mobile networks and the Internet.

BBC Media Action works with a wide range of outputs, including drama on radio, television and the Web, discussion and magazine programmes across all platforms and content to mobile devices.

Role Responsibility

The Technology & Support Analyst will work with the Head of Information Systems and Change to help deliver the organisations technology strategy.

The post holder will be expected to advise in the use of appropriate technology, budgeting, purchasing and support to end users. Where necessary this will involve training BBC Media Action staff and partners in use and best practice of media production equipment and work-flows. He/She will also provide on-going support, training and guidance to Media Action staff and partners to ensure they get the most out of the IT services.

The Technology & Support Analyst will support and engage in aspects of strategic technology projects including, co-ordination, logistics, procurement and delivery.

The Technology & Support Analyst will be expected to travel (potentially to hostile environments). He/She will continually develop standard methods of working and liaise with other BBC departments and the wider industry on the use of broadcast/media technology, how it is used and bringing relevant developments and innovation into BBC Media Action work.

The Ideal Candidate

• Knowledge of the standards and requirements of broadcast technology equipment.
• Experience in an IT support environment with exposure to hardware and systems support.
• Knowledge and understanding of the varying needs and interests of people in developing countries.
• Ability to work on own initiative and organising time effectively within a range of often conflicting deadlines.
• Capacity to juggle competing priorities and a busy programme of work while working to an agreed plan.
• The interpersonal skills to establish confident and effective working relationships with BBC staff at a variety of levels, and with external organisations.
• Ability to communicate well in English (spoken and written) and to negotiate tactfully and effectively.
• Experience of writing comprehensive technical documentation from proposals to technical design documents and user guides.
• Knowledge of current technology best practices and solutions.
• Experience of planning and delivering IT training either remotely or face to face.
• Experience of requirements analysis, development and understanding of business processes.
• Understanding and Experience of working with Windows operating systems including Windows 7/8 from a support and/or systems design perspective.
• Understanding of Windows Server technologies including Active Directors, User account management, Exchange 2010 Exchange 2013, NAS / SAN Drives, trouble shooting, Antivirus and Encryption.
• Sound knowledge of developments in the broadcast/media industry and how these can be applied to the BBC Media Action work.
• Sound knowledge of developments in the IT industry and how these can be applied to the BBC Media Action work.
• Genuine interest and enthusiasm for BBC Media Action aims and objectives.

Package Description

• 10 Month Fixed Term Contract
• Grade 7

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are very important to us. Please make sure you’ve read about our values and behaviours in the document attached below. You’ll be asked questions relating to them as part of your application for this role.

Attached documents

•  BBC Values
•  Please click here for the full job description

Apply