Dispatcher

CLOSING DATE OF THE POSITION: February 25, 2016

Vacancy Announcement Number: 16/022

ALL ORDINARILY RESIDENT (OR) APPLICANTS MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION.

The US Mission in Dar es Salaam is seeking eligible and qualified applicants for the position of Dispatcher in the General Services Section – Motorpool Unit.

BASIC FUNCTION OF POSITION

The incumbent is responsible for the scheduling and dispatching of motor pool vehicles and drivers.

MAJOR DUTIES AND RESPONSIBILITIES:

50%
Responsible for assigning drivers to vehicles and trucks and setting schedules for rotating shift drivers for Motor pool and other agencies as required. Oversees daily scheduling of over 40 vehicles and also dispatches official vehicles for ICASS, Program, and other U.S. Agencies that subscribe to vehicle operations under ICASS. Troubleshoots issues surrounding the scheduling of vehicles and drivers and corrects situations, reporting results to motor pool supervisor. Coordinates with Motor pool mechanics on availability and performance of vehicles. Performs the duties of Motor pool Supervisor or Deputy Supervisor in their absence. Act as chauffeur if required. Demonstrates excellent customer service to USG customers.

50%
Responsible for collecting and entering data on motor vehicle use to include mileage records, fuel consumption, vehicle registration information, driver information, passenger/agency details for the purpose of producing reports and ICASS workload counts; monitor fuel consumption on upcountry trips and report any cleanliness. Produces billings for other authorized use and workload counts for supervisor’s review. Responsible for recording time and attendance and producing pay period reports for review by supervisor. Schedules for annual leave for motor pool staff.

QUALIFICATIONS REQUIRED

All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

1. Education: 
   Completion of Secondary School or qualified vocational school is required.
2. Experience: 
   Four years’ experience in motor vehicle operations, such as vehicle registrations, driver/dispatcher, mechanics/garage, supply or procurement and some experience as a dispatcher is required.
3. Language:
   English Level III (good working knowledge) and Kiswahili Level IV (fluent) is required. (This will be tested)
4. Skills and Abilities: 
   Ability to adapt quickly and calmly to changing circumstances; plan, initiate, organize and allocate resources to accomplish program needs through the defective and efficient use of available resources; resolve difficult problems and suggest solutions to supervisors. Interface with mission personnel regarding schedules land requests for services. Must possess valid Class C driver’s license. Must have computer skills that allow for data entry and manipulation of data in programs so as to produce reports is required. (This will be tested).
5. Job Knowledge: 
   Must be knowledgeable in local traffic laws and regulations. Must have thorough knowledge of the local streets and roads throughout Tanzania. Familiarity with defensive driving techniques, vehicle safety policies, and basic automotive mechanics. Must demonstrate ability to utilize word processing, spreadsheets, and data base applications. Must have thorough understanding of Department of Embassy motor pool policies and procedures. Must have knowledge in planning and implementing transportation for VIP visits, including building motorcades is required.

SELECTION PROCESS: When qualified, applicants who are U.S. Citizen Eligible family Members (USEFMs) and/or preference-eligible U.S. Veterans are given a preference in hiring. Therefore, it is essential that these applicants make themselves known as having a hiring preference and specially address the required applications above in their application.

HIRING PREFERENCE ORDER: 
1. USEFM who is ALSO a preference-eligible U.S. Veteran
2. USEFM OR a preference-eligible U.S. Veteran
3. FS on LWOP

ADDITIONAL SELECTION CRITERIA:

1. Management will consider when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.
2. Current OR employees serving a probationary period are not eligible to apply. Current OR employees with an Overall Summary rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance report (EPR) are not eligible to apply.
3. Current NOR employees hired on a Family Member Employment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment, unless they have a When Actually Employed (WAE) work schedule.

HOW TO APPLY: applicants must submit the following documents to be considered:

1. Universal Application for Employment (UAE)(Form Ds-174), which is available on our website or by contacting Human resources, (see “For Further Information” above); and
2. Any additional documentation that supports or addresses the requirements listed above (e.g. transcripts, degrees, etc.)
3. Copy of Passport, or, National ID, Resident/Work Permit.

IMPORTANT: Applicants claiming a U.S. Veteran’s preference must submit written documentation confirming eligibility (e.g., Member Copy 4 of Form DD-214, Letter from the Veteran’s Administration, or certification documenting eligibility under the VOW Act with an expected discharge no later than 120 days after the certification is submitted) by the closing date of the vacancy announcement. If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veteran’s preference will not be considered in the application process. Specific criteria for receiving a U.S. Veteran’s preference may be found in HR/OE’s Family Member Employment Policy (FMEP).

WHERE TO APPLY: 

American Embassy
Human Resources Office
P.O. Box 9123
Dar es Salaam