Shell is a global group of energy and petrochemical companies. Our aim is to meet the energy needs of society, in ways that are economically, socially and environmentally viable, now and in the future. We offer you the opportunity to explore career possibilities with one of the world’s leading companies, whose innovative approach ensures we are ready to help tackle the challenges of the new energy future. In Singapore since 1891, today, we are one of the country’s largest foreign investors and have more than 2,600 employees
Responsibilities: · To provide first line Technical support to direct Business to Business (B2B) and Business to Consumers (B2C) accounts and Shell Sales Force on the use of the Shell Lubricants portfolio in order to best exploit the technical attributes of Shell products and services to commercial advantage
· To support to and to secure technical partnership with key customer accounts
· Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice
· To be pro-active in line with Sales/Marketing effort and business objectives or reactive to customer complaints/claims or used oil analysis.
· Provide basic failure diagnosis for lubrication related failure (e.g. bearing or gear) where lubricants quality or practices are in question
· Correctly specify appropriate Shell products to be used for specific applications (vehicles, machinery and equipment),including the specification of equivalent Shell product for all lubricants products
· To propose and recommend immediate recommendations for most applications, with the use of reference materials and networks
· Prepare customer plant/equipment audits, lubrication surveys, product rationalization audits and conduct field trials, as necessary to support the overall business strategy
· Provide Health, Safety& Environment (HSE),Occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements and to actively keep up to date with changes in legislation
· Receive referrals of technical problems or other customer contact and work to resolve with the customer
· Provide Feedback to the Customer Service Centre (CSC) to ensure continual improvement in the fielding of enquiries and understanding of technical issues, while pro-actively update CSC with key customer or product information
· Support and act jointly with local Marketing Specialist to enhance our Shell Technology Intimacy image through Sales into the market
· Work closely with local sales and global accounts who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy
· Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products
· Drive sales opportunities through developing and delivering appropriate lubricants training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for Customers when required
Requirements:
· A Bachelor’s Degree, with a preference in Engineering or Chemistry
· At least 3 years of experience in a Technical (Lubricants & Applications) environment, coupled with comparable technical background skills
· Posses prior Engineering knowledge in Industry or Transportation, or any related discipline
· Prior Experience in a customer facing role will be an added advantage
· Excellent interpersonal and communication ( both written and verbal) skills
Application Deadline: Tuesday 14 February 2012
Number of Vacancies: 1
Lubricants Technical Advisor | Singapore |
Lubricants Technical Advisor Singapore
Reviewed by Unknown
on
11:06:00 AM
Rating:
No comments: