Corporate Technical Support Engineer, Spanish speaking

The Spanish speaking Corporate Technical Support Engineer will be responsible for delivering best in class technical support for Kaspersky Lab Corporate clients.

Responsibilities

• Provide customers with best in class support
• Provide technical support for our corporate clients via telephone, email, web, and chat
• Identify and troubleshoot software and system issues/errors
• Prioritize issues based on level of security threat to customer systems
• Keep up to date on technologies used by our customers
• Maintain accurate, complete and up to date call and activity records
• Play an active role in continual improvement of support delivery
• Other duties and responsibilities may include onsite customer visits, trade show support, supporting training and professional services initiatives

Required Skills

• Experience with Windows OS platforms (Server 2003, 2008, Exchange 2003, 2007, 2010, XP, Vista, Win7)
• Proficient with command line level troubleshooting utilities
• A understanding of Active Directory and Group Policy Structure
• Strong understanding of network topologies and network troubleshooting
• Familiarity with Linux, Novell and Macintosh operating systems
• Experience with enterprise anti-virus/malware software and firewalls
• The ability to deal patiently with complex situations and complaints while remaining courteous and professional at all times
• Minimum of 5 years Technical Support / Information Technology experience
• Degree in Computer Network and Information Systems or equivalent certifications and experience
• Excellent communication skills including the ability to listen carefully and communicate solutions verbally and in written form
• Must be highly energetic and have a take charge professional attitude suitable towards resolving complex situations
• Must have attention to detail: demonstrate outstanding organizational skills, maintaining accurate incident documentation, strong ability to follow through on issues until resolution, and completing tasks on time
• Ability to work with highly sensitive client issues and escalations
• This position may require up to 10% travel to client sites and trade shows
• Must be able to work flexible hours (12pm to 9pm EST) and some company holidays
• Fluent Spanish
  

Job Location

Woburn, MA, US.

Corporate Technical Support Engineer, Spanish speaking