Corporate Technical Support Engineer, Spanish speaking

The Spanish speaking Corporate Technical Support Engineer will be responsible for delivering best in class technical support for Kaspersky Lab Corporate clients.

Responsibilities

  • Provide customers with best in class support
  • Provide technical support for our corporate clients via telephone, email, web, and chat
  • Identify and troubleshoot software and system issues/errors
  • Prioritize issues based on level of security threat to customer systems
  • Keep up to date on technologies used by our customers
  • Maintain accurate, complete and up to date call and activity records
  • Play an active role in continual improvement of support delivery
  • Other duties and responsibilities may include onsite customer visits, trade show support, supporting training and professional services initiatives
Required Skills

  • Experience with Windows OS platforms (Server 2003, 2008, Exchange 2003, 2007, 2010, XP, Vista, Win7)
  • Proficient with command line level troubleshooting utilities
  • A understanding of Active Directory and Group Policy Structure
  • Strong understanding of network topologies and network troubleshooting
  • Familiarity with Linux, Novell and Macintosh operating systems
  • Experience with enterprise anti-virus/malware software and firewalls
  • The ability to deal patiently with complex situations and complaints while remaining courteous and professional at all times
  • Minimum of 5 years Technical Support / Information Technology experience
  • Degree in Computer Network and Information Systems or equivalent certifications and experience
  • Excellent communication skills including the ability to listen carefully and communicate solutions verbally and in written form
  • Must be highly energetic and have a take charge professional attitude suitable towards resolving complex situations
  • Must have attention to detail: demonstrate outstanding organizational skills, maintaining accurate incident documentation, strong ability to follow through on issues until resolution, and completing tasks on time
  • Ability to work with highly sensitive client issues and escalations
  • This position may require up to 10% travel to client sites and trade shows
  • Must be able to work flexible hours (12pm to 9pm EST) and some company holidays
  • Fluent Spanish
Job Location
Woburn, MA, US.

Corporate Technical Support Engineer, Spanish speaking
Corporate Technical Support Engineer, Spanish speaking Corporate Technical Support Engineer, Spanish speaking Reviewed by Unknown on 4:03:00 AM Rating: 5

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