Technical Coordinator - NICTBB

Position Number: 1512000
Position Title: Technical Coordinator - NICTBB
Reports to: Operations Manager NICTBB
Direct Reports:
Department: National ICTBB
Location: HQ

Objective:

This position is responsible for coordinating the National ICT Backbone technical issues between the front office at HQ, back offices and other stakeholders with the view to ensure the backbone reliability and service assurance.

Key Duties and Responsibilities:

1. To be a single point of contact between TTCL’s front office at HQ and back offices in handling clients of the National ICT Backbone technical and service assurance related issues.

2. To coordinate and monitor faults reporting and resolution within the National ICT Backbone and provide timely feedback to affected clients

3. To establish and implement clear and effective interfaces between the National ICT Backbone clients, Network Management Centre (NMC) and service provisioning and faults management teams across the company.

4. To coordinate and monitor service provisioning and faults management across the company with the view to ensure prompt response to the National ICT Backbone technical issues.

5. To prepare the National ICT Backbone faults management and other periodic technical reports pinpointing out critical areas of concerns and timely submit recommendations for corrections and or improvements going forward to the Operations Manager National ICT.

6. To ensure that TTCL teams dealing with the National ICT technical operations comply with the National ICT quality management standards including adherence to laid down processes, procedures and proper documentation of all transactions.

7. To advise the National ICT Operations Manager on the technical performance capabilities and capacity building initiatives required within the department to be able to meet current and anticipated human resources requirements.

8. To coordinate and monitor costs and expenses and ensure efficient usage, management and security of the company or National ICT resources under your custody

9. To take proactive steps to constantly monitor, detect and eliminate internal and or external fraud as it relates to the technical operations of National ICT Backbone.

10. To implement and exercise delegated authority and any other instructions and directives as may be issued by the National ICT Operations Manager from time to time.



Key Accountabilities:

1. National ICT Backbone services availability and reliability

2. Strong and effective interface mechanisms with HQ office, back offices in the regions and other operators/stakeholders

3. Adherence to service level agreements and network quality standard requirements in terms of technical processes and procedures.

4. Timely response to and resolution of faults and other technical related issues

5. Timely preparation and submission of periodic technical reports to the National ICT Operations Manager


Profile/ Key Competencies:

• A University degree in Electrical/Electronics/Telecommunication Engineering or its equivalent qualifications from a recognized institution with a wide exposure to general telecommunication network especially the Optical fibre.

• At least three years experience in the operation and maintenance activities of telecommunication network.

• Good interpersonal, communication and coordination skills

• Strong analytical skills and ability to guide interface and consider different options for optimized solutions.

• A strong orientation towards results and ability to work under pressure

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