Commercial Officer - NICTBB

Position Number: 1511000
Position Title: Commercial Officer - NICTBB
Reports to: Operations Manager – NICTBB
Department: National ICTBB
Location: HQ
Date: 2011


Objective:
This position is responsible for the National ICT Backbone sales and service orders handling, demand forecast, capacity leasing, accounts management and billing to realize capacity utilization objectives and revenue targets.


Key Duties and Responsibilities:

1. To implement sales and marketing plans and strategies that suit demands and requirements of specific segments of National ICT Backbone customers to meet Government interests and other stakeholders’ expectations.

2. To interact/interface with the National ICT Backbone customers and other stakeholders/licensed operators with the view to forecast future demands for inclusion in the general service order handling portfolio

3. To ensure that service ordering and provisioning are executed timely as per agreed Service Level Agreement (SLA)

4. To provide TTCL’s backbone capacity planning office with the demand forecast and market intelligence inputs to be used for planning future enhancements to the National ICT Backbone facilities

5. To prepare and compile periodic sales reports, customer records and information, capacity utilization, service agreements, accounts management, revenue performance and ensure they are kept under safe custody and confidential

6. To carefully manage billing of National ICT Backbone services by ensuring that bills are settled as per respective service agreements and the revenue is recorded in the National ICT Backbone books of accounts.

7. To establish and implement clear and effective interfaces with the technical office at the HQ, and back office service provisioning teams across the company with the view to ensure service orders from other operators are promptly attended to.

8. To ensure that TTCL teams dealing with the National ICT commercial operations comply with National ICT Backbone quality management standards including adherence to laid down processes, procedures and proper documentation of all transactions and records keeping.

9. To advise the National ICT Operations Manager on the commercial performance capabilities and capacity building initiatives required within the department to be able to meet current and anticipated human resources requirements.

10. To prepare periodic sales and revenue performance reports highlighting areas with critical challenges and submit recommendations for correction and or improvement going forward to the National ICT Operations Manager.

11. To monitor and control costs and expenses and ensure efficient usage, management and security of the company or National ICT resources under your custody

12. To take proactive steps to constantly monitor, detect and eliminate internal and or external fraud as it relates to the commercial operations of National ICT Backbone.

13. To ensure that National ICT Backbone financial returns and related reports are prepared timely in accordance with the General Acceptable Standards.

14. To implement and exercise delegated authority and any other instructions and directives as may be issued by the National ICT Operations Manager from time to time.

Key Accountabilities:

1. Implementation of approved National ICT Backbone sales and marketing plans.

2. Achievement of revenue targets

3. Availability of capacity service provisioning processes and procedures and their dissemination to various stakeholders

4. Follow up implementation of agreed service agreements

5. Existence of smooth interfaces and effective customers’ relationship management with various National ICT stakeholders within and outside TTCL.

6. Timely preparation and submission periodic business reports to the National ICT Operations Manager.


Key Qualifications/Experience/Skills:

• A University degree in Business Administration/Marketing/Economics or equivalent qualifications from a recognized Institution.

• Three (3) years experience in sales and marketing functions preferably in telecommunication industry

• Business acumen coupled with ability to provide innovative ideas and solutions

• Excellent negotiation skills and an ability to build a ‘winning team’

• A strong orientation towards results with a proven record of performance

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