Information Technology (IT) Assistant – Synovate

Are you Curious?

An exciting business seeks an exciting individual...

Are You the One?


Synovate is a prime source of holistic market information services that enhance planning and decision making in the Private, NGO and Public Sectors across sub-Saharan Africa. We are an integrated media research & media monitoring, social and market research company providing evidence and insights which inform and advice on a wide range of business and social issues.

Information Technology (IT) Assistant – Tanzania

The Role:

1. IT end user support

2. Telephone and LAN access for workstations
3. User account management, including access to printers/copiers
4. Identifying staff hardware/software requirements and advising of better solutions or alternatives where appropriate

5. Hardware/software stock management, installation, troubleshooting
6. Maintenance of workstations and servers
7. Operating system and application upgrades and maintenance
8. Monitoring of anti-virus and backup services
9. Assisting in designing, testing, installing and upgrading ICT systems and services
10. Assisting in defining and documenting the ICT systems, services, procedures and applications.

11. Supporting data storage and backup / restore activities.
12. Providing user provisioning and help desk services.
13. Supporting ICT projects.
14. Supporting vendor and contract management activities, as well as inventory management and other ICT logistics support.


The Person:

To be successful in this role you will have:

 Minimum of Advanced Diploma in IT/Computer Science or related field

• 3yrs Experience in a similar position

• Fully familiar with Microsoft Windows operating systems including desktop and server versions, Windows 2K, XP, Vista, Seven, and 2K/2K3/2K8 server, etc

• Good knowledge of Active Directory, Exchange 2003/2007 mail server, and other applications relating to networking

• Software installation, backup, archive, hardware, software troubleshooting, printer and system maintenance knowledge

• Proven knowledge and skills on the use of computer applications such as MS Office Packages

• Experience with databases, Linux Operating System and Cisco networking Technologies will be an added advantage

If you are this person, then you are right for us and we are right for you!


These are challenging opportunities for dedicated and highly motivated professionals, with a strong commitment to Synovate’s values. If you believe you are the candidate we are looking for, please submit your application and CV detailing your experience for the post and include daytime telephone contacts to; careers-tz.tanzania@synovate.com

Deadline for application: 3rd June 2011

Only short listed /successful candidates will be contacted.

For more information on Synovate Pan-Africa please visit: www.synovate.co.ke