IT Intern

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The International Rescue Committee has been working in Somalia since 2006, providing essential services to conflict and disaster-affected communities. The IRC has been operational in South Central (Mudug, Galgadud, Banadir and Nugaal) regions of Somalia, implementing interventions in the areas of Livelihood, WASH and Health, GBV, Governance and Rights reaching out to more than 200,000 conflict and drought-affected population in these regions.

Job Purpose/Objective

The IT Intern will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system and the telephone, He/she will provide users with solutions to questions and issues with their computer hardware and software.

Key Responsibilities:

• Level I Help Desk Support – Including but not limited to password resets, account creations, account terminations, desktop and laptop builds and printer support
• Level II Help Desk Support – Including but not limited to Sophos anti-virus assistance, Windows 7 Professional support, Microsoft Office 2007/2010/2013 support, Active Directory Maintenance, Microsoft Exchange/Email support, general laptop, desktop and printer repair, and light network troubleshooting.
• Enterprise Ticket Management – Work inside our (Helpdesk system) enterprise ticketing system, Service-Now, to provide timely and transparent staff support of all requests
• Vendor Management – Work directly with IT vendors (Service providers) to obtain support, repair and warranty information
• Hardware Inventory – IT intern to work with our Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software for country program
• Preventative Maintenance – IT intern will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”
• Various Projects – Position will need to assist IT officer on various IT projects such as AD integration and office 365 implementation.

Required Qualifications:

• College degree or equivalent certification
• Proficient in Microsoft family of products (Windows, Office and Server)

HOW TO APPLY:

Full description of this position and application details can be viewed through our website:
www.rescue.org/careers

Deadline for Applications: 18th March 2016. Applications will be reviewed on a rolling basis.