Job Title: External Relations Manager
Reports to: IP Director Matrix to Programme Development Director
Location: Arusha
Purpose of the Position
The purpose of this position is to provide exceptional care and service to all of WVT’s visitors (including visitors to programs, Kili4Kids etc).
Major Responsibilities
1. Facilitate all logistical and hosting arrangements for WVT visitors, whether it be for K4K, program visits or any other purpose
2. Develop and maintain an effective marketing strategy for Kili4Kids
3. Effectively manage the K4K initiative including all partners, contractors and service providers
4. Lead the development and implementation of effective training and support for ADP and field staff on the hosting of international staff to WVT programs
5. Effectively communicate and coordinate with all other WVT divisions and departments to ensure visitors have a primary point of contact and receive the same level of exceptional care.
6. Develop effective relationships with service providers (such as air/road transport providers, hotels etc) to ensure exceptional service to WVT visitors.
7. Develop thorough understanding of WVT’s programs and operations to provide appropriate information to WVT’s visitors before and during their visits.
8. Develop effective relationships with Support Offices to coordinate the logistics and hosting of international visitors.
Qualifications: Education/Knowledge/Technical Skills and Experience
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:
· Minimum Qualification required: Diploma in Communications, Foreign Relations, Tourism or Hospitality from a recognized Tanzanian or international training institute. Bachelor degree holders in a relevant field will be favored.
· Experience: At least 3 years experience working in a medium to large private, public or non-government organization in a similar role. Experience should include dealing with the public and a variety of different stakeholders. Candidate should be able to demonstrate strong experience in developing and maintaining relationships with a diverse range of people and provide quality service.
· Preferred: Candidates with formal training and relevant qualifications for the position will be favored. Candidates with experience in interacting with international stakeholders on a regular basis will be favoured.
· Technical skills and abilities:
· Excellent English and Swahili communication skills.
· Excellent customer service skills.
· Excellent computer skills including Word, Excel and PowerPoint skills.
· Excellent organization and administration skills.
· Strong skills in expense management and accountability
How to apply:
Interested candidates who meet the above criteria should submit their application letter (addressed to People and Culture Manager) together with an updated CV and copies of relevant credentials, contacts and three referees, one of them being a church leader to wvt_jobs@wvi.org before 15th April, 2013 Please indicate the reference number and post you are applying for
· Qualified women are highly encouraged to apply
World Vision Tanzania External Relations Manager
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