Demand Manager / HR Business Architect

Business Role

- Manage the demand (either process improvement and/or process automation via IT solutions) from internal customers

- Promote harmonisation of end-to-end processes .

- Manage projects sponsored by internal customers as per demand prioritisation

- Internal customers in scope: HR, Legal, Internal audit

Responsibilities

1. Manage the demand from internal customers

- Collect high level business needs, qualify and prioritize them

- Ensure that the demands from various customers is compatible with hamonisation of processes and tools

- Provide regular visibility on planned activities

2. Promote Business Process Management

- Promote BPM standards, methodology and tools.

- Provide internal customers with BPM consulting services to support them in defining end-to-end efficient processes

3. Drive project management
- Ensure a correct understanding and measurement of the ?AS-IS? situation, identification of gaps and requirements to implement (scope) - always keeping in mind the necessary standardisation and integration of processes and supporting tools ? - Coordinate project phases (including the solution delivery)

- Manage risks and stakeholders' expectations

4. Drive change management
- Define a change management program including pre-implementation and post-implementation activities

5. Resources management
- Prepare/update team resource sizing in a regular basis and provide visibility on planned activities
- Select, train, motivate, develop, set objectives, supervise and evaluate performance of resources (internal / external)

Requirements:

Education

HR/ Business/ Engineer Degree

Experience

8-10 years in a multinational company. Experience in leading process review/ transformation projects with multi-sites roll-outs

Business Understanding

Knowledge of Amadeus processes (specifically HR ones)

Specific Knowledge

Experience in Business Process Management (including methodologies like Six Sigma, Lean..); Proven ability to understand key business drivers and translate them into business requirements; Proven record in participating in implementing technology solutions; Experience in driving change to effect substancial business value improvements, Experience in delivering projects and programs, Ability to coach and develop others, Project Management certification is a plus

Language

- English: Excellent, written and oral

Computing

- PC skills: Advanced

- SAP, Siebel ? BPM tools (Aris, Pega?)

return | apply