IT Support Technician Wanted at Alistair Group Tanzania

Duties and Responsibilities
  • Assistance in technical design, planning, implementation, performance-tuning and maintenance of critical enterprise systems (SAP)
  • Assistance in installation and configuration of network devices (e.g.: routers, access points)
  • Maintenance of company e-mail system and accounts
  • Maintenance of all ICT equipment used by employees in the course of their duties
  • Diagnosis of problems affecting ICT equipment and/or Internet connectivity
  • Follow-up and supervision of third-party service-providers when they are onsite.
  • Provide basic training to new employees on how to utilize any ICT equipment required
  • Identification of ways to improve the service provided by the ICT department to the company
Formal Training/Education
  • Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution
  • Certifications such as CCNA & CISA is a bonus
  • Extensive working experience will be considered
Skills and Experience
  • High-level of communication skills in English and Swahili (Portuguese a plus)
  • Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
  • Experience working at a technical support / help desk supporting a high number of employees at multiple locations
  • Experience with Google Apps for Business (G Suite)
  • Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops
  • Experience setting-up and servicing mobile devices (e.g.: phones and tablets)
  • Basic knowledge of networking configuration and maintenance
    • LAN/WAN
    • Wireless network setup and security
    • Cyberoam or an equivalent firewall appliance
  • Basic experience with MS SQL Server 2012+ or another relational database
  • Basic Knowledge of ERP systems such as SAP, Oracle or Sage is a big plus
  • Experience with the installation and maintenance of GPS devices a plus
  • Experience with the installation and maintenance of CCTV IP-based cameras a plus
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