Be accountable for providing prompt and efficient counter service to customers
Key Roles and Responsibilities
Process Daily Counter Transactions for Deposits and Withdrawals to Savings and Current Accounts (Involving Cash, Cheques, and Inter-Account Transfers), Currency Exchange and Other Wealth Management Products.
Issuance Of Drafts ; Cashier's Orders,
Handle And Resolve Customer Inquiries/Complaints In Professional Manner
Balancing Of Individual Cash
Posting Of Internally Raised Back Office Entries
Handle Foreign Exchange Transactions
Management Of ATM Cash (Nominated Teller)
Maintain Minimum Standard Of Cleanness of the Auto Lobby And ensure Automated Machines Are Functioning And In Order (ATM Teller)
Vault Custodian at Agencies (When Assigned To Work At The Agencies)
Encash Cheques And Other Related Instruments As Per Stipulates Limits And Bank Procedures
Sorting And Clearing Of Soiled Notes
Sort Cash For ATMs (Nominated Teller)
Transfer Of Cash Between Teller And Treasury
Report To Branch operation manager All Suspected Cases Likely to involve Fraud, Forgeries Or Money Laundering
Perform any other duties as assigned by supervisor
Ensure Not to Encash Withdrawals/ Accept Cash Deposits being done by any Staff Member On Behalf of Customers.
Report All Suspicious Transactions And Incidents Of Money Laundering In Line With Group Policy And Standards, Local And Regulatory Requirements.
Ensure Implementation And Monitor Compliance In Relation To Money Laundering Prevention As Specified By Group Policy And Standards And Local Regulations.
Ensure Compliance With Controls And Procedures on Customer Due Diligence introduced to Address Money Laundering Prevention and Compliance Risk Ensure You Adhere to health and safety policies and procedures to ensure that you work in a safe environment and you do not put the safety of staff and customers at risk.
Qualifications and Skills
Thorough knowledge of bank products and procedures
Good communication skills
Ability to adapt and work flexibly as part of the team
Bachelor's Degree or Equivalent
Two years relevant banking experience