Reporting to Eastern Africa Cluster Customer Service Manager, the Customer Service Manager Tanzania will be responsible for all Customer Care activities and managing a team on the continued Customer Care Transformation. You will work closely with Sales, Trade and Marketing to drive yield and volumes, be fully accountable for the performance of the team including the customer experience delivery as well as the coaching and personal development of the individual staff members within the team. Eastern Africa Cluster is one of the leading Clusters within sub-Saharan Africa Cluster in terms of business impact, containing two of the most dynamic African economies, Kenya and Ethiopia and key ports central to our profitable Eastern Africa network. The Cluster comprises of 11 countries (active in 10 of these, excluding Eritrea): Kenya, Uganda, Tanzania, Ethiopia, Djibouti, Sudan, Rwanda, Burundi, South Sudan, Somalia and Eritrea. This role will sit in the Dar-es-Salaam, with responsibility for 3 ports in Tanzania, Dar-es-Salaam, Tanga and Zanzibar. As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
We would like to hear from you if you meet the following criteria:
In this role, you will learn and acquire the following skills and competencies: