Senior Manager Operations - UTT Microfinance Plc (UTT-MFI)

The UTT Microfinance Plc (UTT-MFI) is a public financial institution promoted  by the Government of the United Republic of Tanzania,  under the ambit of the Ministry of Finance. The UTT MFI which commenced its business operations on 1st July, 2013; was incorporated on 28th June, 2013 as a public company limited by shares under the Companies Act (Cap 212), to implement Government policies on the matters relating  to economic empowerment of the majority middle and low income Tanzanians. UTT MFI came into being as a result of the reorganization of Unit Trust of Tanzania (UTT) into three functional and independent companies.

The vision of UTT-MFI is “To be the leading Microfinance provider of quality and inclusive financial services in Tanzania”; while its  Mission is “To provide a sustainable and inclusive customer focused financial services network in Tanzania, thereby stimulating economic growth and empowerment using appropriate technology in a professional and ethical environment.”

The UTT Microfinance Plc now invites qualified, competent and energetic Tanzanians with outstanding work ethics and integrity to apply for the following vacant positions:

1.      Job Title:          Senior Manager Operations

                          Reference No. UTT-MFI/SMO/0115/01

1.1              Reports to: Director of Operations

1.2              Job Summary:

Based in Dar es Salaaam, the Senior Operations Manager (SOM) will report to the Director of Operations (DOO) of UTT Microfinance. S/he will be responsible in supporting the work of the DOO by ensuring that branch operational activities run smoothly and efficiently; providing leadership, training and supervision within the branches; promoting business for the MFI by maintaining good customer relations. S/he will be responsible for growth and management of the portfolio of the MFI, including (but not limited to) loan portfolio management and deposit mobilization and management once the MFI is licensed to mobilize deposits. The SOM will assist the DOO to establish operations; and ensure portfolio quality and growth for long-term sustainability and profitability of the MFI.

1.3              Key Duties and Responsibilities:

                                i.            Support the DOO in implementing the strategic plan of the MFI, focusing on increasing the outreach of the MFI through growth of the existing branches, the opening of new branches / outlets and deployment of new products;

                              ii.            Support the growth of client base by mobilization, recruitment and registration of new clients, while maximizing client retention;

                            iii.            Determine and recommend on new areas of business operations;

                             iv.            Identifying areas of product innovation and modification;

                               v.            With the support of the Product Development Unit / Department, championing the modification/refinement of the existing credit products in response to the dynamic market environment and available resources;

                             vi.            Support the Research and Business Promotion Unit in pioneering to develop new products, including savings / deposits, fund transfer, micro-insurance, etc.

                           vii.            Involved in a whole process of product development;

                         viii.            Assist the DOO to ensure the quality of the portfolio (of all products) remains excellent, and grows both quantitatively and qualitatively for long-term sustainability and profitability of the MFI;

                             ix.            Upon the licensing of the MFI by the Regulator, supervise branches and other operational outlets of all deposit operations and processes;

                               x.            Assist the DOO to provide branches and other operations centers with adequate support, including ensuring efficient operations and maximum client satisfaction. This will include (but not limited to) making sure that disbursement, collections and deposits are always on time;

                             xi.            Supervise the Branch Managers and other branch / outlet Operations staff in the management of the portfolio of the MFI;

                           xii.            Support the approval of loan applications, where and when appropriate;

                         xiii.            Supervise regular verification and reconciliation of daily transactions;

                         xiv.            Support the branches in the delinquency management strategy, including legal actions against customers when necessary and appropriate;

                           xv.            Monitoring and evaluating all Operational activities to ensure they conform to established procedures and required regulations. This will involve conducting periodic monitoring visits to the field;

                         xvi.            Assist the DOO and HR department to recruit qualified and competent operations employees;

                       xvii.            Assist the DOO to develop operations staff training plans and managing their implementation;

                     xviii.            Provide effective training to Branch Managers, Credit Officers, Loan Administrators (if any) and other Operations staff;

                         xix.            Assist the DOO to create job satisfaction and motivating staff through various motivational mechanisms;

                           xx.            Assist the DOO to conduct performance evaluations of the staff under the Directorate of Operations and verify that the supervisory personnel in the department also perform evaluations of their staff in a timely manner according to established procedures;

                         xxi.            Lead in improve the credit procedures of the institution when necessary and appropriate;

                       xxii.            Assist the DOO to organize efficient and safe front office and back office procedures, including but not limited to:

a.      Marketing & client acquisition.

b.      Credit analysis.

c.       Loan processing.

d.      Loan disbursement.

e.      Loan monitoring and efficient loan falling and over-due management.

f.        Deposit mobilization.

                       xxiii.            Perform any other duties as may be assigned by the Reporting Officer/ Chief Executive Officer.

1.4              Education and Experience:

                    i.            The holder of this position must have a first degree plus a Master Degree in either Business Administration, Finance, Economics or other related social science fields;

                  ii.            A minimum of five years experience in the operations of microfinance, with at least two years in middle or/and high management level;

                iii.            Knowledge of and recent experience with deposit operations and retail banking operations and products; including management and support of the deposit processing platform will be an added advantage;

                 iv.            Advanced computer skills;

                   v.            Excellent written and verbal communications skills in English and Swahili.

1.      General Conditions:

a)      All the above positions carry an attractive remunerations package;

b)      Entry point will depend on a candidate’s qualifications and experience.

2.      Mode of Application:

Ø  All interested persons are required to apply attaching to their applications current Curriculum Vitae (CV), copies of academic certificates & transcript; including names and full communication addresses (including contact phone numbers) of three referees who can testify to the applicant’s academic abilities, working experience and character.

Ø  Please send your applications in an envelope clearly marked as “Application for employment at UTT-MFI”, quoting the relevant job reference number such that the same reaches not later than 5.00 p.m. on Monday, 23^rd February, 2015 to the following address:-

The Chief Executive Officer

UTT Microfinance Plc,

Sukari House, Ground Floor,

Sokoine Drive/Ohio Street,

P. O. Box 5474,

Dar es Salaam.

Note:  

a.      UTT-MFI is an equal opportunity employer. Candidates from disempowered group are encouraged to apply;

b.      Only short listed candidates will be contacted;

c.       Hand delivered applications will not be accepted;

d.      Applicants are warned not to make phone calls, physical or e-mail enquiries other than applying through the mode outlined above.  Any such breach will result in immediate disqualification.