Job Description
| |
Be responsible for any other duties which would be assigned from time by the manager To drive large corporate transaction business passing through the premium service desk and ensuring efficiency and accuracy by other departments on processing these transactions through proper monitoring and tracking; Coordinate receipt of all transaction acknowledgments/ advises due to customers from the internal processing departments and return to the respective customers under supervised courier service
| |
Key Roles & Responsibilities
| |
• Manage day-to-day customer queries directed through the customer telephone hotline and/or e-mails efficiently & professionally and resolve the queries within the same-day on behalf of the Relationship Managers; All issues/queries directed through PSB to be logged in the complaints/ issues log for internal monitoring & review
• Maintain high professional standards by adhering to the Bank’s Policies and Procedures to enhance the Bank’s image. • Receiving IATA collections from Travel Agents twice a month. • Monitoring and tracking PSB stationary stock and ensure sufficient stock • Ensure implementation and monitor compliance on relation to money laundering prevention (AML & KYC) as specified by group policy and local regulation | |
Qualifications & Skills
| |
Degree level, however a professional qualification would be advantageous (IOBZ or CIS)
At least 3 years Banking Experience. Thorough knowledge of bank products and procedures. Thorough knowledge of lending, credit scoring and securities. Sales and marketing ability. Change driven, ability to adapt and motivate others to accept change. Effective decision taker to handle a variety of branch problems and issues. Strong interpersonal, management and leadership skills. Ability of plan. Wide knowledge of banking practice and theory, professional qualification advantageous. | |
Diversity & Inclusion
| |
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
|
Premium Service Banking -GTO
Reviewed by Unknown
on
2:25:00 AM
Rating: