Technical Supervisor (High Ventilation and Air Conditioning) Division

Roles and Responsibilities
 

To manage a team of 40 installers
 

To coordinate Installations, Services and Breakdowns for this team daily within Nairobi & Mombasa (N.B. there will be 2 assistants to help with this) – To ensure this scheduling is done with efficiency of utmost importance
 

To ensure all technicians report to site on time with the correct materials and tools
 

To ensure quality of workmanship and servicing is maintained at all times
 

To ensure all breakdowns are attended to within 24 hours
 

To be fully aware of the capabilities and Skill Sets of all technicians – to then be able to assign technicians to jobs based on their skill sets and capabilities
 

To ensure all technicians have got the required amount of training to perform their duties
 

To randomly visit at least 10 sites a week to carry out an audit / inspection on the work carried out – i.e. check if installation meets company standards and ensure all materials requested by the technicians have been utilized on site
 

To ensure all technicians are completing breakdown forms correctly – to then inspect all information presented on breakdown forms daily to ensure the technicians diagnosis is accurate
 

To ensure all sites are progressing at the required speed and to intervene should this not be the case
 

To upgrade skills set of all technicians through training and coaching
 

To provide reports as per the requirement of management
 

To be able to record and resolve all customer complaints in the shortest feasible time-frame

Minimum Skills Required

• At least a Degree in Mechanical Engineering or any other relevant field
• Fluent in English and Swahili
• At least 5 years’ experience in the HVAC industry
• Proficient with MS Office (Word, Excel, Outlook, MS Projects)
• Candidate with experience in a managerial position would be considered more favorably

To apply, send your CV only to recruitment@careerdirections.co.ke before Friday 5th April 2013 indicating your current and expected salary.