Location: Kigali
Country: Rwanda
Job Description (Duties):
Our client is a leading Tour and Travel Agency with Presence in the East African Region and is seeking to recruit a result driven and motivated individual for the above Vacancy.
Job Objective
To ensure the general smooth and efficient day-to-day running of the Rwanda office and ground handling operation (i.e. not the lodge) and proper liaison with other areas.
Duties and Responsibilities
· Handling enquiries from both direct clients and from Tour Operators / Travel Agents in Rwanda, UK, US and Europe, be they walk-in clients or enquiries via email and telephone i.e. planning itineraries, issuing quotes and following up on the quotes. On receipt of a confirmed booking, then making all the arrangements for the safari, including booking accommodation, vehicles and drivers
· Managing the sales team member in the Kigali office in their work to do the same as above.
· On arrival of clients in-country, meeting & greeting them, accompanying large groups in the field and problem solving of whatever nature
· Assisting others in the team to develop on-going sales policy, i.e. pricing, costing structures, commissions to suppliers, sales targets, formulating possible new sales strategies and developing possible new revenue streams
· Assisting in discussions / strategic debate on sales and reservations generally and providing input on client’s customer proposition and product offering
· Overseeing day-to-day the Rwandan vehicle fleet, working with the guides and local mechanics, and trouble shooting as necessary
· Identifying and helping to purchase new vehicles and liaising
· Hiring vehicles, as required
· Allocating vehicles to safaris, working closely with Kampala office
· Briefing the guides on safaris and updating them on any relevant matter to do with the company and their work.
· Getting updates and feedback from the guides on such matters as client views, road conditions, issues at the lodges and any other relevant matters.
· Day-to-day planning and management of non-lodge staff members in Rwanda.
· Doing the first stage interviews and initial work for the recruitment of new staff.
· Problem solving of whatever nature when personnel issues and problems arise, including management of any redundancies
· PR: representing the Company at tourism related functions and other events that may have a PR benefit for the Company, such ORTPN meetings and gorilla naming ceremonies.
· Trade shows: attending local and international trade shows, as required
· Administration: running or supervising a range of office management activities
· Finance: supporting the Rwanda accounts staff in the running of this area and reviewing the information provided by them but only dealing with cash when other staff members are away
· Lodge liaison: assisting Kampala office liaise with, in particular, Virunga lodge
Necessary Qualifications:
· Must have a Bachelor’s degree in Tourism or a related field
· At least 3-years experience in travel and tourism Industry
· Knowledge and skills in handling of logistics, operations and bookings
· Good PC Knowledge required ,Microsoft Office, Excel, Word Perfect, power point
· Being organized and maintaining an extensive filing system for all areas within the department
· Good at Managing a team,liasing with a team and representing a team
· Ability to solve problems on spot, liaise with people and be versatile in one’s role. Train and supervise staff.
· Good, clear, concise communication with clients, suppliers, internal staff and members of other volcanoes’ offices.
Submit in person a typed up-to-date CV and Application Letter to Our Offices in Uganda, Rwanda, Tanzania and Burundi.
Or email: vsjobs@nftconsult.com. CVs and Application letters should be in MS Word or PDF Format.
Only shortlisted candidates will be contacted and short listing begins immediately.
For more information please visit www.nftconsult.com
Closing Date: Friday 25th July 2011
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