Mwalimu Commercial Bank PLC (In-Formation) is a new bank licensed by the Bank of Tanzania to operate as a commercial bank, and is in its final stages of setting up operations. The major shareholders of the bank include Tanzania Teachers; Union(TTU), Teacher’s Development Company Limited (TDCL), PublicService Pension Fund (PSPF) and the National Insurance Fund (NHIF).MCB is now seeking to recruit the following vacant positions:-
8. Customer Service Manager (1 Position)
Job Purpose:
Reporting to the Head of Operations & ICT, the Customer Service Manager is responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service possible. Supervises agents while trains, coaches, and mentors employees.
Key responsibilities:
Shall include but not be limited to the following:
• Managing all customer services operations and complaints
• Formulating and developing customer service strategy for MCB.
• Preparing financial Budgets for customer services.
• Recommending appropriate training for customer service staff.
• Develop customer service policies, procedures, standards, and strategies.
• Develop key performance indicators for effective customer service activities.
• Prepare regular reports and statistics related to the customer service.
• Manage his/her team - recruit, train, coach, appraise performances, etc.
• Manage market information, customer insights, trends, etc. across the business.
• Identifying opportunities for business areas e.g. sales, marketing, product development, etc.
• Compiling regular reports on customer satisfaction.
• Ensure adherence to Anti Money Laundering Regulations.
• Manage projects (e.g., complaint resolution processes, etc.)
• Analyze effectiveness of process and 'systems in use in the department and make recommendations for improvements.
• To do any other job as may be assigned by his supervisor.
Minimum Qualifications:
• Bachelor's Degree in Business Administration, Banking, Commerce & Management or customer related course/ degree from an accredited Institution.
• At least 5 years working' experience where 3 years must be in similar: position and 2 years in Banking or Finance.
• Self-motivated and highly ambitious with a strong written and verbal communication.
8. Customer Service Manager (1 Position)
Job Purpose:
Reporting to the Head of Operations & ICT, the Customer Service Manager is responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service possible. Supervises agents while trains, coaches, and mentors employees.
Key responsibilities:
Shall include but not be limited to the following:
• Managing all customer services operations and complaints
• Formulating and developing customer service strategy for MCB.
• Preparing financial Budgets for customer services.
• Recommending appropriate training for customer service staff.
• Develop customer service policies, procedures, standards, and strategies.
• Develop key performance indicators for effective customer service activities.
• Prepare regular reports and statistics related to the customer service.
• Manage his/her team - recruit, train, coach, appraise performances, etc.
• Manage market information, customer insights, trends, etc. across the business.
• Identifying opportunities for business areas e.g. sales, marketing, product development, etc.
• Compiling regular reports on customer satisfaction.
• Ensure adherence to Anti Money Laundering Regulations.
• Manage projects (e.g., complaint resolution processes, etc.)
• Analyze effectiveness of process and 'systems in use in the department and make recommendations for improvements.
• To do any other job as may be assigned by his supervisor.
Minimum Qualifications:
• Bachelor's Degree in Business Administration, Banking, Commerce & Management or customer related course/ degree from an accredited Institution.
• At least 5 years working' experience where 3 years must be in similar: position and 2 years in Banking or Finance.
• Self-motivated and highly ambitious with a strong written and verbal communication.
APPLICATION INSTRUCTIONS:
If you meet above requirements, please send your cover letter (clearly indicating preferred position) and latest Curriculum Vitae (You should not attach copies of certificates or transcripts) through APPLY NOW below or by post office mentioned below to reach us by Wednesday 23rd March 2016.
Only shortlisted candidates will be contacted.
Write to:
Only shortlisted candidates will be contacted.
Write to:
The Chief Executive Officer,
Mwalimu Commercial Bank Plc (In-Foramtion),
P.O. Box 61002, dar es Salaam,
Tel: +255 222775131
Customer Service Manager , Mwalimu Commercial Bank (PLC)
![Customer Service Manager , Mwalimu Commercial Bank (PLC)]()
Reviewed by Unknown
on
2:01:00 AM
Rating:
