CLIENT SERVICES MANAGER , KCB BANK

The Position:

Reporting to the Head of KCB Capital and working closely with the Head of Brokerage. The role involves building relationships and providing clients with value add solutions using a vast array of Investment Banking Products.

Key Responsibilities:

• Develop a partnership clients.
• Develop a client retention and deal origination implementation plan for KCB Capital.
• Communicate regularly and build deep relationships with the firms ‘clients as well as market intermediaries.
• Provide seamless, timely, attentive and responsive service to customers.
• Find new deal intermediaries that the business does not have a relationship with (through industry events/conferences, contacts and networking).Network directly with business owners in industries of interest.
• Identify and provide solutions to Clients’ financial needs, keeping records and trouble shooting on client relationships.
• Identification of new business opportunities and maintaining the relationships.
• Researching the latest products and regulations, analyze market intelligence and generate recommendations for follow up by product specialists.

The Person:

For the above position, the successful applicant should have the following:

• University Degree preferably in a business related field.
• Professional qualifications (CFA/KIB/ACIB/CPA/ACCA) or MBA is an added advantage.
• At least 4 years’ proven experience in managing Client Brokerage relationships and customer service.
• At least 2 years’ in Sales and Product Development.
• Experience with Investment Banking Products will be an added advantage
• Demonstrate sound knowledge of brokerage and advisory business environment, regulations and operations.
• Excellent, high quality interpersonal, presentation, problem solving, negotiation skills with the ability to positively and clearly communicate with a variety of constituents.
• Ability to network through all open channels with large technological dependency for the target market.
• Proven excellent analytical, planning, organization and execution skills. 
• A good understanding of risk.

The above position is demanding for which the bank will provide a competitive package for the successful candidates.  If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke

To be considered your application must be received by March 21, 2016.

Only short listed candidates will be contacted.

JOB REF: KC 01/2016