AGENT SUCCESS COORDINATOR

Off.Grid:Electric (Tanzania-based)

Role Title:

Agent Success Coordinator

Role Type:

Full-time

Location:

Tanga or Mwanza, Tanzania (initial training period in Arusha)

Company Description:

Off.Grid:Electric (OGE) is the world’s first massively scalable off-grid electric company. It exists to provide affordable and reliable energy (M-POWER) to communities that currently lack such power. The company utilizes distributed renewable energy to sell power as a service to customers who suffer from an expensive grid, an unreliable grid, or have no electrical grid access at all. It is headquartered in Arusha, Tanzania and founded by a team of world-class, venture-backed entrepreneurs.

OGE’s Core Values:

Deliver more. Our customers deserve the very best. We obsess over exceeding our customers’ expectations.

Expect more. ‘This is Africa’ doesn’t fly with us. We hold ourselves and our partners to a higher standard.

Think big. We have an audacious goal that will be impossible unless every member of the organization thinks bigger than the average employee.

Create value, rather than extract it. Build local management capacity, support small businesses and improve customers’ lives.

Pursue personal growth. We invest in ourselves, our employees and our partners more than anyone else. We teach each other how to be better than we think we are.

Speak up. All of our employee’s opinions are valuable and we give them tools to express themselves.

Integrity above all else. Integrity drives trust and builds the company’s reputation.

Build a community. Like a family, a company builds strong bonds through intentional time together; fun times, challenging times and time spent helping each other. Throughout our organization we encourage teams to treat each other like family.

More than just a customer. Our customers are long term partners in our success, and we in theirs. We reward their loyalty continually.

Job Description:

OGE is seeking a highly motivated and entrepreneurial professional to lead the Agent Success (AS) department of our company’s next regional business unit. Working with the Regional Manager (RM), the AS Manager will drive the development of a network of sales agents and systems for customer management. OGE provides AS Coordinators with initial training in Arusha and logistical support during the initial stages of expansion. The AS Coordinator is expected to use his/her own experience and creativity to build an AS team in line with OGE culture and values. This role offers a tremendous opportunity to experiment and innovate within the confines of a fast-growing start-up organization.

Primary Work Responsibilities:

Supervise the Regional Agent Success (AS) Department including:

supervising and planning Agent Success Officer (ASO) activities including the recruitment, training and auditing programs

providing support and feedback for development of new training and procedural manuals

monitoring agent activities to ensure quality services and make recommendations for improving agent productivity

facilitating the AS team to develop and document best practices for agent success

Support the RM to build the regional team and operations, while creating a fun, hard-working, and results-oriented environment

Provide leadership in coordinating between regional and national departments by facilitating strong inter-departmental communication, developing tools for collaboration between departments, and planning staffing according to department needs

Lead quality assurance processes including field evaluations, audits and up-trainings of agents and installers

Follow financial and reporting policies, complete time sheets, project forms, financial forms and other administrative duties as required to fulfill the position

Required Skills & Experiences:

4 years work experience

1+ years of direct supervisory experience in a relevant field

Bachelors degree in a relevant field with a record of strong academic performance

Demonstrated interest in entrepreneurship, including the ability to flourish in dynamic, ambiguous environments and to drive work independently

Experience working in a high-pressure work setting

Desire to coach and mentor others

Willingness to work a variety of hours as business demands, including late nights, weekends, and holidays

Highly Desired Skills & Experiences:

Bilingual English and Swahili

Education and/or work experience in renewable energy or energy access programs

Ambition to grow professionally and contribute to the development of the company

Only Tanzanian citizens will be considered for this position.