Position Description:
FRONT OFFICE MANAGER - Rooms Division :- Managerial Position
We are seeking a dynamic manager with a real passion for standards delivery and commitment to providing the ultimate guest experience.
- Must possess at least 4 years of experience in a similar position in an upscale, full service Resort/Lodge.
-Prepare accurate written correspondence including letters, and e-mails using MS Word, and reports using Excel.
-The applicant needs to be proficient in Hotel property management systems, in particular Opera.
-Fluency in reading, writing and spoken English language skills are required and ability to speak other languages would be beneficial.
Responsibilities include (but are not limited to):
- Overseeing Front of House operations within the Rooms Division
- Maintaining and building on the strong focus of standards delivery and exceeding our guests expectations
- Planning for and reviewing our daily guest arrivals and departures, including VIP and group arrivals
- Active involvement in return guest programs and guest history information in order to maximize our guest experience
- Ensuring the correct staffing levels according to movements and occupancy, including roster compliance
- Handling and resolving concerns and complaints from our guests
- Recruiting, coaching, leading and mentoring a strong management team
- The ability to train, supervise, evaluate and discipline line employees and managers as needed
- To identify and develop employees with high potential so as to support Hotel succession planning
- Preparing Budgets and analyzing P&L's, monitoring labor cost and expenses
- To drive revenue through yield and up sell schemes
?
We are seeking individuals with
Passion for service
Strong work ethic
Flexible scheduling and adaptable personality
Commitment to teamwork and good communication skills
Application Instructions:
Send in a cover letter and your most recent CV / resume via email to:
or mail it to:
Human Resources Manager
Four Seasons Resort Serengeti
P.O. Box P.O. Box 14321,
Arusha,
Tanzania
Front Office Manager at Four Seasons Safari Lodge Serengeti
Reviewed by Unknown
on
3:53:00 AM
Rating: