MTN Rwanda Employment Opportunities April 2013

Careers: Customer Service Consultants (10) Permanent and (6) Temporary

Position: Customer Service Consultants (10) Permanent and (6) Temporary
Company: MTN Rwanda

Deadline: Thursday 18th Apr 2013
MTN Rwanda seeks to recruit highly competent and self-motivating individuals to join its Customer Operations department at the positions of Customer Service consultants, reporting to Service Centre Supervisor.

About MTN Rwanda:
 In its vision of leading the delivery of a bold, new, digital world to our customers, MTN is specifically focused on Africa and the Middle East. MTN Rwanda (MTN RWANDACELL Ltd) has been in operation since 1998 with over 3 million subscribers and still growing. The company offers new and innovative packages and services, and keeps up with the latest trends in communications to satisfy its customers

Core job responsibilities:
  • To attend and talk to customers and carry out sales for pay as you go products, handsets, accessories and all other MTN products and services.
  • To advice customers on quality and price benefit of MTN packages, products and services.
  • Assist customers with loading pre-paid cards and filling in post-paid contracts for credit vetting and activation.
  • To obtain relevant stock from stores as per customer purchases and avoid stock outs.
  • Daily reconciliation of service centre sales with stock issued for sale.
  • To follow up on customer queries and provide feedback as quickly as possible.
  • Activation and deactivations of value added services as per customer request.
  • To advice customers on data products and services appropriate to their needs.
  • To configure data services on customer handsets and computers as needed.
  • To receive faulty handsets under warranty from customers and log them for repairs and dispatch them to owners after repair.
Job requirements:
  • BBA – Commerce, Marketing, Management, Finance, Accounting, HR or related field.
  •   Strong IT skills.
  • 2 years experience in customer care environment.
  • Customer service skills
  • Excellent interpersonal skills.
  • Knowledge of Microsoft Excel.
How to apply:
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than 18th April 2013.
To Email: jobs@mtn.co.rw 
MTN Rwandacell Ltd is an equal opportunity employer.
Note: Qualified applicants will be contacted within ten (10) days, after the submission deadline.
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