MTN Rwanda Employment Opportunities April 2013


Careers: Customer Service Consultants (10) Permanent and (6) Temporary

Position: Customer Service Consultants (10) Permanent and (6) Temporary
Company: MTN Rwanda

Deadline: Thursday 18th Apr 2013
MTN Rwanda seeks to recruit highly competent and self-motivating individuals to join its Customer Operations department at the positions of Customer Service consultants, reporting to Service Centre Supervisor.

About MTN Rwanda:
 In its vision of leading the delivery of a bold, new, digital world to our customers, MTN is specifically focused on Africa and the Middle East. MTN Rwanda (MTN RWANDACELL Ltd) has been in operation since 1998 with over 3 million subscribers and still growing. The company offers new and innovative packages and services, and keeps up with the latest trends in communications to satisfy its customers

Core job responsibilities:
  • To attend and talk to customers and carry out sales for pay as you go products, handsets, accessories and all other MTN products and services.
  • To advice customers on quality and price benefit of MTN packages, products and services.
  • Assist customers with loading pre-paid cards and filling in post-paid contracts for credit vetting and activation.
  • To obtain relevant stock from stores as per customer purchases and avoid stock outs.
  • Daily reconciliation of service centre sales with stock issued for sale.
  • To follow up on customer queries and provide feedback as quickly as possible.
  • Activation and deactivations of value added services as per customer request.
  • To advice customers on data products and services appropriate to their needs.
  • To configure data services on customer handsets and computers as needed.
  • To receive faulty handsets under warranty from customers and log them for repairs and dispatch them to owners after repair.
Job requirements:
  • BBA – Commerce, Marketing, Management, Finance, Accounting, HR or related field.
  •   Strong IT skills.
  • 2 years experience in customer care environment.
  • Customer service skills
  • Excellent interpersonal skills.
  • Knowledge of Microsoft Excel.
How to apply:
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than 18th April 2013.
To Email: jobs@mtn.co.rw 
MTN Rwandacell Ltd is an equal opportunity employer.
Note: Qualified applicants will be contacted within ten (10) days, after the submission deadline.
MTN Rwanda Employment Opportunities April 2013 MTN Rwanda Employment Opportunities April 2013 Reviewed by Kazi Bongo on 12:31:00 AM Rating: 5

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