Head; Banking Operations

Provide leadership and direction of NMB Banking Operations and be responsible for the development and maintenance of the bank’s Head Office operations ensuring that it continually acquires and maintains a profitable business with minimum risk.

Main Responsibilities

• Oversee, coordinate, direct, and provide guidance to the department and the bank on all operational activities.

• Lead the Banking Operations teams i.e. Clearing, Trade Operations, Treasury back office, Central Processing, Remittance and Operations Support team through building, empowering, and providing them with operational skills required to sustain current and future NMB bank growth.

• Coordinate operational business activities of the bank’s Head Office departments with a view of improving efficiency and control standards across the network.

• Participate in the preparation and implementation of the bank’s periodic reviews of the business plan.

• Monitor network operational standards through system reports, internal and external audit reports and follow up rectification process of all high/medium risk issues in liaison with Chief Operating Officer.

• Give direction and solid input to the development and implementation of the key snap checks focusing on sensitive operational areas for all branch network .

• Play a major role in identifying key operational control weaknesses of the bank core system and give directions on the best way forward to achieving required controls.

• Participate effectively in the bank projects geared to introducing new products and services and/or improving existing products and services.

• Coordinate production of annual budget within various Operations units; review and implement a system for control in adherence to the set budget, and report quarterly performance outcome of the departmental budget to the Chief Operating Officer.

• Oversee and participate in the review, refinement and implementation of branch returns for monitoring operations of branches and update the Chief Operating Officer as appropriate.

• Coordinate and oversee the development and documentation of quality bank’s operations manuals in line with business focus.

• Prepare and oversee the review, design and implementation of the Operations department annual strategic objectives and report regularly or as appropriate to the Chief Operating Officer.

• Develop and put in place appropriate management information system to support the operations activities of the bank.

• Oversee the preparation and implementation of a plan for substantially improving customer service.

• Oversee clearing activities of the bank and be a key player in coordinating and managing all BOT operations related issues with NMB bank.

• Be a key player in coordinating and managing all NMB operations related issues for all commercial banks.

• Represent the bank on operational issues at internal/ external forums and be a role model in representing the bank’s good image.

• Work closely with the Chief Operating Officer and all Head Office departmental Heads, Zone Managers and Branch Managers in streamlining the operational functions of the bank and recommending beneficial operational Changes from time to time.

• Work closely with other Head Office Heads in identifying weaknesses in the Current products, processes and services and recommending appropriate solutions to minimize risks.

• Manage information flow in both directions, upwards and downwards.

• Build, develop and lead “Winning Teams” through good guidance, training and empowerment.

• Be a role model in all aspects of management to the direct reports and other team members within the network.

Attributes

• Good background of Banking Operations in products and services.

• Good understanding of NMB Operations and products offering.

• Understanding of evolution in technologies used in Banking Operations.

• Leadership skills and people management skills.

• Excellent communication and presentation skills.

• Ability to plan and think strategically.

Qualifications and Experience

• Bachelor’s Degree or Advanced Diploma in Banking, Business, Finance or its equivalent.

• Master’s degree will be an added advantage.

• Advanced computer skills is a requirement

• At least 10 years of working experience in Banking Operations; 5 years being in senior management role at a reputable bank or financial institution.  

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