The Business Operations Work Force Management (WFM) Analyst will report directly to the Shared Services Manager. (Workforce Management) team will be responsible for analysing workflow trends, predictions of volume changes and working in conjunction with the scheduling teams to produce optimised shift planners on a daily, weekly, monthly and three monthly rolling basis. Measuring and reporting on Real Time Adherence (RTA) will also be a key part of their role You will also provide performance guidance to ensure that the teams meet/exceed contractual performance criteria and that workloads are handled according to established performance. This position provides daily guidance, assists in strategy development, assists in setting and achieving operational objectives and tracks and reports team’s service performance. Monitors, recommends and implements ways to improve Operational performance of lines directly influencing Performance Indicators (PI’s) and Business Performance Indicators (BPI’s). Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team. | |||||||||||
Required | |||||||||||
| |||||||||||
Preferred | |||||||||||
| |||||||||||
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
Business Operations- Work Flow Agent (Uganda)
Business Operations- Work Flow Agent (Uganda)
Reviewed by Unknown
on
9:56:00 AM
Rating:
No comments: