Job Objective:
To support 24/7 Infrastructure on Storage Platform for Telecom account as per SLA.
Duties and Responsibilities:
• Ensure controller and disk availability.
• Responsible for pro-active alerts in case of storage hardware failures (SMTP or SNMP).
• Responsible for pro-Active alerts in case SAN switch hardware failures (SMTP or SNMP).
• Troubleshooting storage event logs when received in the form of Mail or SNMP notification.
• Responsible for incident management.
• Deliverables for NetApp / HP Storage (SAN/NAS).
• Disk Group Creation / Deletion / Expansion.
• Vdisk Creation / Deletion / Expansion / Presentation.
• Zone creation and deletion.
• Responsible for root cause analysis.
• Diagnosing event logs from storage and SAN switch.
• LUN, Port & Cache Utilization (If the Native tool supports).
• Business Copy and Continuous Access configuration.
• Efficient Problem, Incident and Performance Management.
• Implementing Best Practice for Backup as required.
Qualification and Skills:
• Must have a minimum Bachelors degree in science, engineering or technology field.
• Certification in Netapp & EVA is an advantage.
• Must have 5 years and above of relevant experience.
• Good understanding with 5 to 6 years of experience of storage & SAN technologies including iSCSI, Fiber Channel and NAS technologies like CIFS and NFS.
• Good Knowledge on Netapp FAS3000 and FAS6000 series hardware.
• Good knowledge and Experience with Brocade SAN switches.
• Good Knowledge and Experience with Netapp Software features Clustered Failover, FilerView, FlexClone, SnapLock, Snapshot, SnapMirror and SnapRestore.
• Good knowledge and experience on manageability software Operations Manager.
• Excellent written and oral communication skills.
• Proven ability to manage plans and commitment.
• High self-drive, confidence and willingness to learn and work in teams.
• Good problem solving skills and analytical skills.
• Effective communication and interpersonal skills.
• Willingness to learn and work in teams.
• Strong report writing skills for preparation of monthly and weekly dashboards and case analysis.
• Ability to speak English and knowledge of French is an advantage.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address and send your application by email using apply button below.
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.
Application Deadline: May 25, 2012
Senior Storage Engineer WIPRO RWANDA
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