IT Officer - Kenya

The Australia Awards for Africa Program is a key component of the Australian Government’s development assistance to targeted countries in Africa.

This three year contract aims to provide 1000 awards per year across almost all of Africa, comprising a mix of scholarships and fellowships.

The Program will be managed by GRM International which is seeking to fill the following positions for the Nairobi hub office;

Job Title: IT Officer - Kenya

GRM Job Reference: CE-04017-PRJ

Region: Africa

Country: Kenya

Location: Nairobi

Reporting to: Officer in Charge – Australia Awards for Africa Programme (AAAP)

Salary: 70,000 – 90,000 KES/ month gross

Based: Nairobi

Duration: End Date 31 December 2013 with 2 year option to extend.

Functions:

• Provide reactive and strategic IT operational support to AAAP and to support the Programme’s objectives.
• Assist in maintaining standardised systems and support to improve client service.
• The IT Officer will provide operational and troubleshooting support for the AAAP office IT infrastructure and software and will be responsive to achieve client satisfaction and business continuity.
• The role will be required to analyse and make sound recommendations to the Officer in Charge for the Nairobi hub.

Duties and Responsibilities:

• Support and maintain the operational aspects of the AAAP system including effective data backups and system restoration.
• Assist in maintaining the IT security services including the virus protection software and firewall.
• Maintain the IT Hardware and Software asset registers.
• Adhere to all IT procedures and policies with respect to application security and risks.
  
• Log and report any instances of IT hardware or software being used in a non-compliant manner.
• Assist in managing the repair and replacement of IT equipment, including warranty and insurance claims.
• Emailing, calendaring, archiving and provisioning support
• Help Desk Support
• Assist in the maintenance of web and hosting of website
• Data storage support
• Home Office / Remote Office support
• Assisting in User Training support
• Office equipment maintenance
• Electronic filing system maintenance
• Record Keeping System support
• Project Offices Support
• Ensure all software licenses are up to date

Key Selection Criteria:

Required skills/experience (selection criteria):

• Tertiary Qualifications in Information Technology / Network Administration preferred.
• Practical experience with PC’s, networks, information systems/infrastructure, printers and supporting local and remote users
• High standard of verbal communication skills.
• Ability to resolve complex issues, build solid relationships and deliver outcomes.
• Ability to work under pressure and balance several competing tasks at once.
• Demonstrated people skills with a flexible and collaborative personal style
• Be prepared to provide off site and after hours support.
• Fluency in written and spoken English

Personal attributes (selection criteria):

• Identifies process improvements and discusses with immediate supervisor.
• Works with people of all backgrounds with a respectful attitude
• Actively works to support the delivery of the objectives of AAAP and encourages others to do this too.

Application Details;

Please email an updated CV along with 5 – 8 bullet points within the body of the email on why you are suitable for this position – any application without this requirement will not be considered

All applications are to be sent to caroline.ellis@grminternational.com before Sunday 17th July 2011 and state ‘IT Officer - AAAP - Kenya’ in the subject line of the email.

Please note no living allowances or relocation packages apply to this position.

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