The Senior Director of Operations (SDO) role exists to strengthen the line management role of the Regional Leaders and enable them to focus on strategic, governance and leadership issues. SDOs, with the delegated authority of the Regional Leaders, provide leadership for functional and operational issues, monitor the national office performance, coordinate regional support to the national offices and oversee the management of the regional office. This leadership is to ensure alignment with the World Vision partnership’s global and regional strategic direction.
The SDO reports to the Regional Leader but also functions as a twin citizen in a matrix environment, in order to support the Partnership principles (accountability, twin citizenship, interdependence and empowerment) and to embed an improved and collaborative way of working that will improve organizational effectiveness.
KEY RESPONSIBILITIES:
Lead in Operational Management (excellence in execution). As the primary responsibility is to lead the operational performance of the region, the SDO will ensure that regional line ministries and support functions work collaboratively across the regional office and with the Global Centre for the primary purpose of providing operational support to the national offices.
Provide performance monitoring of National Offices based on key directions and indicators at the global level and regional level. Establish and facilitate business processes around performance monitoring of national offices. Support the Regional Leader to identify linkages between performance monitoring of national offices and performance management of NO senior management team as appropriate.
Has shared oversight for the following management support functions.
- Provide operational oversight to all CATEGORY II and III Emergency Relief responses in the Region in coordination / consultation with global HEA and Regional Communications.
- Oversee the budget development and monitoring process for the region, supporting the Regional Finance Director.
Ensure appropriate and adequate leadership is provided by the Finance function especially in the preparation for Regional Working Groups.
- Humanitarian Emergency and Affairs:
- Finance:
- Guide organizational change and improvement at both strategic and operational levels within the Region.
- Provide leadership in integrating management support functions with ministry support in order to provide tangible support to projects in the field, while also providing P&C support for the region itself and within the Regional Office.
- Assist with resolution of resource sharing issues which may arise in the case of resources need to be shared between regions.
- People & Culture (P&C)
- Ensure the provision of effective and efficient delivery of a broad array of support services (in the potential areas of Finance, P&C, Administration, IT and other related ancillary services) to serve the Regional Office and hosted GC entities.
- Negotiate, monitor, and evaluate Service Level Agreements between the region and the GC.
- Shared Service Function
- Direct the consolidation of project management and quality assurance activities at the RO for both functions and programmatic areas (including the allocation of specialist resources)
- Build the capacity of key National Office personnel in project management to facilitate “excellence in execution”
- Manage internal global and regional projects
- Oversee Regional Office support for resource acquisition and management.
- Project Management Unit
- Oversee the monitoring and evaluation of programmes across the region according to relevant standards, policies and procedures.
- Ensure integration of the capacity building and training activities across the region.
- Ensure the integration of quality assurance practices in all programmatic and functional areas across the region.
- Collection, analysis and interpretation of performance data for organizational and programmatic effectiveness.
- Working with Regional Office of Strategy Management, track accomplishments against strategy.
- Quality Assurance
- Contribute to the promotion of a security culture
- Ensure resources are mobilized (staff, finances and technical support) to address security gaps
- Support the Regional Security Director in:
- Ensuring NOs adhere to policies, standards and Core Security Requirements
- Ensuring that all key stakeholders in the Region understand the importance and urgency of timely response with security incidents and that they are then managed well with the Office of Corporate Security
- Ensure the implementation of security protocols in the regional office
- Security
- Ensure National Offices receive adequate communications support.
- Ensure communications support for the ministry pillars in the region working with the different directors on key messaging.
- Ensure a consistent avenue for leadership communication with the Region
- Promote and maintain open communications within the multiple leadership levels in the Region.
- Communications
Operational Plans, investment and Budget: Working with ROSM and Regional Finance provide operational leadership for translating Regional Strategy into operational plans and budget for the Regional office. Provide support to the RL and work with ROSM in the preparation, implementation and follow-up to RWG processes
Regional Team Management. Working within the regional matrix environment, the SDO will bear primary responsibility for the management of the regional office.
As the line manager for a large portion of the regional office, establish performance agreements and development plans with each direct report and ensure they are also in place for others within the regional office.
Mentor, coach and facilitate the career progression and leadership development for members of the regional team, especially identified top talent.
Ensure appropriate energy and focus is put into supporting the regional team in managing as twin citizens in a matrix environment.
Provides leadership and guidance in the formulation of operational policies and standards for the Support Services Unit and mechanisms for monitoring compliance with and consistency in the interpretation and implementation of such policies and procedures.
Ensure alignment and integration of Regional operational strategy and goals of line ministries and support functions with overall WV Partnership strategy and goals, including VisionFund.
Coordinate the provision of all shared services available from the Global Centre to support the region: Information Technology (IT), International Staffing Solutions (ISS) and Audit.
- Liaison / coordination with partnership entities as needed for planning and problem solving purposes in relation to regional operations. e.g. Global Centre Departments, Support Offices (International Programmes Groups), other regions.
- Technical external relationships/representation. Develop relationships with external agencies core to our operations, liaising closely with those responsible for external relationships and representation to ensure aligned approach to our partners.
- Other regional-specific responsibilities and as tasked by the Regional Leader.
- Active contribution and leadership in spiritual nurture of staff.
- Other responsibilities that include, but are not limited to:
KNOWLEDGE, SKILLS & ABILITIES:
- Master's degree preferred, in relevant field (eg. economics, business administration, public administration, international development ).
- 10 years experience in providing operational leadership in more than one function or country.
- A deep and broad understanding of business operations within World Vision or a similar organization.
- Significant multi-cultural leadership and management experience.
- Required:
- Master's degree preferred
- Preferred:
Senior Director of Operations, East Africa Region
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