Airtel Employment Opportunities

A TEAM LEADER SERVICE EXPERIENCE

We require:

4. A TEAM LEADER SERVICE EXPERIENCE
(Platinum & Diamond)
Responsible to: MANAGER HIGH END SERVICE EXPERIENCE

Job Purpose:
To Lead, develop and control a client portfolio of corporate accounts and individual postpaid accounts and service their needs as well as manage, develop and coordinate the Corporate Segment.

Key Result Area
1. Develop customer retention programs for key account customers
2. Liaise with marketing department on offers for corporate segment
3. Conduct market analysis
4. Provide direction for the management of the relationship between Airtel and Its key customers
5. Review periodic and regular reports on key account customers for decision making
6. Update on market information and developments and suggest ideas for improving performance
7. Define the market potential and prioritize key areas


Job requirement

You have
• A university degree in Business Administration or any related field
• 3 years experience inside and outside sales and/or sales and marketing with customer Interaction
• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Ability to quickly react to the changes
• Self motivated, enthusiastic and energetic
• Excellent and effective communications skills, both orally and in writing with a proficiency In English
• Attention to detail
Confident and assertive

AN S.I.T MANAGER
We require:

3. AN S.I.T MANAGER
Responsible to: IT/SYSTEMS DIRECTOR
Job Purpose:
Manage and provide strategic (immediate, medium and Long range) & operational direction for the business support systems used by Airtel Uganda (e.g. ERP, HR Systems. Revenue Assurance & Fraud

Mgt, CRM, Billing, Bl, Distribution, ,etc.). Ensure that systems in scope are fit-for-purpose, aligned with business requirements, appropriately integrated, sized, supported and deliver the functional and performance required achieve business goals.
Key Result Areas
1. Provide visibility on new and modified functionality /capabilities based on specific criteria.
2. Manage the end-to-end process of introducing something 'new' this improves the performance of a business unit.
3. To engage internal business units, Si partner in the phases of innovation, analysis and proposals.
4. Resolves any impasse between business and technology teams.
5. Identification of new opportunities for emerging technologies.
6. Manage the interlock or overlapping responsibilities between IT and the different internal business units.
7. Build a capable and motivated team at Airtel Uganda to create a high performance team environment.


Job requirement

You have
• University degree in Computer Science and other related disciplines
• Professional qualification in Project Management Techniques
• Professional qualification in ITtL and SIX Sigma with focus on IT skills
• 3-5 years with a minimum of 3 years in management role preferably within the Telecoms industry
• Experience on implementation and operation of SLA's and OLA's delivery services to multiple business units/customers
• Successful background with stakeholder management
• Inter-group communication and interpersonal skills
• Business & commercial acumen
• Excellent communication skills, both oral and written

MANAGER PREPAID RETENTION
We require:

2. MANAGER PREPAID RETENTION
Responsible to: HEAD CUSTOMER SERVICE
Job Purpose:
Lead the Prepaid Retention initiative from the Customer Service side and will partner with the Usage
& Retention team in Marketing to grow the retention level significantly across the company.

Key Result Areas
1. Co-Creating the Prepaid Retention prevention strategy and framework with the Marketing team.
2. Develop policies, processes and platforms to reduce prepaid retention significantly and implement these across the operation.
3. Build predictive retention models in partnership with the Marketing team.
4. Design and implement Lifecycle Management Programs for prepaid customers to increase customer loyalty.
5. Standardize and bring rigor into the process of prepaid Retention management to enhance efficiency and effectiveness.
6. Ensure creation of monitoring & control systems to track service delivery.
7. Identify service impacting issues driving retention and address them proactively.
8. Build platforms and processes to increase the Contact rate and the accept rate of the campaigns that have been designed.
9. Develop and enhance the capabilities of the teams responsible for Prepaid Retention.


Job requirement

You have
• University degree in business/equivalent qualification
• 5+ years with experience in field of sales or marketing with at least 2 years Leadership
• Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations
• Excellent knowledge in customer experience discipline/profession
• Able to work under high stress with short term targets and objectives
• Able to handle, prioritize, multiple projects simultaneously
• Business acumen
• Strong analytical skills and problem solving skills
• Excellent planning skills

A MANAGER BRAND COMMUNICATIONS

We require:
1. A MANAGER BRAND COMMUNICATIONS
Responsible to: HEAD MARKETING
Job Purpose:

To deliver the Annual Operating Plan (AoP) objectives by supporting the sales and marketing functions through developing, executing customer/result driven communication strategy, In Line with the overall brand/business strategy.

Key Result Areas
1. Develop plans and manage budgets for the Brand Communication.
2. Develop communication across print, TV, Radio, online, Digital, PR for various products and promotions.
3. Develop innovative Point of Sale solutions to drive retail visibility and off-take of products.
4. Media Planning for Print, Radio, TV.
5. Manage relations and monitor SLA agreements with agencies and service providers
6. Ensure compliance of the Airtel brand culture and philosophy in all customer constituencies.
7. Manage, develop and motivate the team to deliver on the business objectives.


Job requirement

You have
• BA in Business Administration, Marketing, Mass Communication or related discipline
• Professional Qualifications in advertising, Marketing & Communication will be an added advantage.
• 6 - 8 proven years of related experience in a brand / advertising setting
• Strong creative judgment and critical thinking ability
• Strong analytical and strategic skills
• Excellent communication skills, both oral and written


How to apply


Interested candidates are invited to submit their applications and CV's with a day phone contact, address and an email address to; The Talent Acquisition & Talent Management Manager.
Email: vacancies@ug.airtel.com Closing date: Friday 17th June 2011