Safaricom Internship Opportunities for Students & Fresh Graduates

Are you in the pursuing a degree program and want to get some practical experience? Or have recently graduated?

Then come learn about our Telecommunication business as an intern.

About Internship at Safaricom

Internship is a robust competitive programme for the ongoing graduate students and the fresh graduates to get a chance to learn corporate skills and relate it to what they have learnt in school.
In a year Safaricom offers internship opportunities to about 650 Kenyan students from different universities across the world.
Students register their profiles on the career portal and attach their CV clearly indicating their area of interest and availability e.g. Finance Internship, May to August 2017.
The shortlisted candidates will go through an assessment process to determine a perfect match.
Our Interns are taken through a defined development program that enhance skills and utilizes the potential the student.
After the internship there the intern is taken through a performance assessment to assist them in their next step in their career.
Internship is one of the channels that Safaricom uses to create a talent pool for entry level roles.
We encourage students to create their profile on our system as well.

Internship at Safaricom: What we look for

willingness to learn and self-starters

Safaricom Discover Programme

This an exciting graduate management programme for young fresh Kenyan Graduates across the world.

In 2014 we on boarded sixteen vibrant, ambitious and inspiring discover trainees who are currently doing amazing things within the organization.

About the Safaricom Discover Programme

18 months programme
Experience cross functional rotations across the business
Learn from the finest minds in their field
Use cutting-edge technology
Experience ongoing

 opportunities to progress your career
Permanent job offer

What you need to be part of the Safaricom Discover Programme

An ambitious, passionate attitude
Bachelor's degree with a strong academic record
No more than one year's work experience

Work with Safaricom - New Recruitment for Customer Executives with Degree/Diploma

Customer Experience Executive Vacancies at Safaricom Kenya

Safaricom is delighted to announce vacancies in the Care Desk, Customer Service Department.

Safaricom is looking for individuals who can take on the role of a Customer Experience Executive.

The position is a 6-month fixed contract within the Regional Sales Division.

These vacancies are in the following regions: Nairobi West, Mt.Kenya, North Eastern, Coast, Rift Valley, Western and Nyanza.

The Customer Experience Executive will report to the Retail Centre Manager.

Responsibilities of the Customer Experience Executives:

To offer high quality customer experience to all customers
To manage and resolve customer complaints
To identify and escalate priority issues and where necessary, follow up customer concerns
To document all customer interaction information according to standard operating procedures
To ensure accurate and timely filing of all presented customer documentation.
To maintain and improve quality results by adhering to standards and guidelines

Qualifications for the Safaricom Customer Executive Jobs

Degree/Diploma in any business related field
Experience working with Safaricom business partners will be an added advantage
Excellent understanding of Safaricom products
Excellent written and verbal communication skills
Great service attitude towards customer satisfaction
Demonstrate ability to handle pressure and performs duties well to completion
Team player

How To Apply for Safaricom Jobs in Kenya

Kindly update and send your resume and application letter, clearly quoting the job title and your 2 preferred regions to the addresses below:

The Head of Department, Safaricom Limited, Nairobi

Send to: HR@safaricom.co.ke
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