Organization: VIRUNGA EXPRESS
Contact Name: Director of Finance & Administration
Vacancy Title: Branch Service Head
Application Deadline: Tuesday, June 26th 2012 at 4:00 PM
Job Description:
The Branch Service Head manage people, equipment and budgets, working closely with colleagues in finance, marketing and technical service in order to ensure a quality service is provided at the right price.
KNOWLEDGE, SKILLS, AND ABILITIES
Interested candidates should fulfill the following criteria;
Minimum Academic Qualifications & Experience
1. University Degree in Management, Finance, Accounting & marketing
2. At least one year proven customer service experience in a similar environment e.g Transport / hospitality/ hotel and tourism related business.
3. Ability to communicate with all customers with confidence, clarity and honesty.
4. Excellent verbal and written communication skills in English/French and Kinyarwanda.
5. Excellent interpersonal skills.
6. Ability to work under pressure and handle multiple tasks.
7. Ability to work well as part of a team.
8. Working knowledge of public transport industry.
9. Able to work effectively with limited / minimal / no supervision.
10. Able to remain calm in a demanding, fast paced working environment and take control in unexpected situations.
11. Age between 28-35 years old
12. Must be a Rwandan National
13. Proficient with MS Office and comfortable learning new technology
Typical work activities
The work activities of Branch Service Head are more involved in customer contact and routine staff supervision. In general, however, typical work activities include:
• making sure the operation meets its performance and safety targets, monitoring and reporting performance to senior management;
• writing clear reports and presenting options and recommendations to clients and senior management;
• advising on policy and strategic developments, examining business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on passengers;
• ensuring that all operations are carried out in accordance with Rwandan laws and regulations, particularly relating to health and safety;
• managing and supervising staff, organizing work shift rotas
• negotiating and managing contracts, developing new business opportunities whenever possible;
• minimizing disruption and resolving any unscheduled delays, making decisions in difficult situations;
• meeting passengers and customers, dealing with complaints and areas of concern;
• analyzing results of surveys on passenger/customer satisfaction, instigating new projects to improve performance;
• marketing passenger services to encourage greater passenger use of particular routes and methods of transport;
• liaising and negotiating with different stakeholders including RURA, ATPR, ATRACO and other transport providers;
• identifying existing and possible future transport problems, developing transport models and investigating the feasibility of alternative means of transport;
• using IT systems for tasks such as timetabling and reporting
Additional Information:
Interested candidates meeting the above criteria should submit C.V; copies of diplomas/certificates with three (3) Professional References including their full contacts (physical address, telephone and e-mail) not later than Tuesday, June 26th 2012 at 4:00 PM
addressed to the Managing Director, VIRUNGA EXPRESS Ltd, P.O.Box: 5493 Kigali.
Note that all applications will be sent to using this site and only soft copies will be accepted.
Only Shortlisted candidates will be contacted.
The Human Resources
VIRUNGA EXPRESS
Kigali – Rwanda
Rue du Lac RWERU BP.5493 Kigali
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