Reporting to the Head of Department Employee Shared Services the successful candidate will provide support to user departments by formulating, managing and directing dynamic interface processes with suppliers of non-core but essential services namely fleet management, hotel and travel services.
Key Responsibilities
- Structure, update and enforce the fleet management policy in line with business objectives;
- Undertake research and formulate performance benchmarks for fuel suppliers, ensuring ease of access, quality and value adding provisions by the supplier;
- Formulate standards and classes of suitable accommodation services to deliver timely and accurate services to the business;
- Monitor and ensure terms and conditions of each supplier’s agreement /terms of trade are upheld with each service provided to ensure optimal gains to Safaricom;
- Promote constant communication and interaction between Safaricom and suppliers of support services through meetings, seminars or print;
- Follow through any performance gaps /complaints to ascertain resolution and minimizing of adverse impact to Safaricom;
- Monitor statutory legal compliance status attribute to support services by Safaricom;
- Design and structure reports with content that is relevant and timely for management action. Assessing/evaluating the quality of service provided against agreed SLA;
- Ensure safe custody and fast retrieval of essential data related to activities resulting from implementation of support service processes /policies;
- Coordinate support services internal facilitators activities in a manner that promotes teamwork and high performance.
Minimum Requirements
- First Degree in business/IT /Engineering or related discipline;
- Minimum of 8 years work experience in a business environment particularly service oriented;
- Good planning evaluation and analytical skills;
- Ability to make operational decisions while on the job;
- Good persuasive, communication and interpersonal skills.
The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke
Support Services Manager
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