MANAGER PREPAID RETENTION Airtel

We require:

2. MANAGER PREPAID RETENTION
Responsible to: HEAD CUSTOMER SERVICE
Job Purpose:
Lead the Prepaid Retention initiative from the Customer Service side and will partner with the Usage
& Retention team in Marketing to grow the retention level significantly across the company.

Key Result Areas
1. Co-Creating the Prepaid Retention prevention strategy and framework with the Marketing team.
2. Develop policies, processes and platforms to reduce prepaid retention significantly and implement these across the operation.
3. Build predictive retention models in partnership with the Marketing team.
4. Design and implement Lifecycle Management Programs for prepaid customers to increase customer loyalty.
5. Standardize and bring rigor into the process of prepaid Retention management to enhance efficiency and effectiveness.
6. Ensure creation of monitoring & control systems to track service delivery.
7. Identify service impacting issues driving retention and address them proactively.
8. Build platforms and processes to increase the Contact rate and the accept rate of the campaigns that have been designed.
9. Develop and enhance the capabilities of the teams responsible for Prepaid Retention.

Job requirement

You have
• University degree in business/equivalent qualification
• 5+ years with experience in field of sales or marketing with at least 2 years Leadership
• Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations
• Excellent knowledge in customer experience discipline/profession
• Able to work under high stress with short term targets and objectives
• Able to handle, prioritize, multiple projects simultaneously
• Business acumen
• Strong analytical skills and problem solving skills
• Excellent planning skills

How to apply

Please note
• Attach copies of all academic documents.
• Soliciting or influence of any nature will lead to an automatic disqualification.
• We regret that only shortlisted candidates will be contacted. Applicants who do not hear from us within 3 weeks from the closing date should consider their applications unsuccessful.

Interested candidates are invited to submit their applications and CV's with a day phone contact, address and an email address to; The Talent Acquisition & Talent Management Manager.
Email: vacancies@ug.airtel.com Closing date: Friday 17th June 2011


Airtel house, Plot 40 Jinja Road, P.O. Box 6771, Kampala.
For more information, please call 0752230110 or Customer Care on 1100 Toll Free