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Chief, Platform and Service Delivery, P-5, ICTD, New York HQ


Job no: 499974
Work type: Fixed Term Staff
Location: United States of America
Categories: Information Communication Technology, P-5
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.
For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.
**Purpose of the Position**
Under the general guidance of the CIO/Division Director, incumbent of this post will develop a global infrastructure strategy and architecture aligned with the ICT strategic objective to deliver information technology solutions and services to the organization and lead IT continuous improvement solutions to deliver secure, robust and evolving infrastructure services that are disaster ready and audit ready. Define and oversee the management of UNICEF global ICT enabled user productivity tools and support mechanisms, IT infrastructure operations, and underlying platforms that are hosting UNICEF applications and solutions (in-house and in the Cloud), to improve infrastructure costs, performance, and effective and efficient service levels. The incumbent will be responsible to manage strategic relationships with key IT product and service providers to ensure a lightweight and Agile ICT Infrastructure is continuously delivered to all Country offices, Regional Offices & HQ locations resulting in increased productivity and efficiencies; and that Business continuity and Emergency Programmes support services are provided in a way that measures favorably against industry best practices and interagency benchmarks. The incumbent will also be accountable to lead the UNICEF global telecommunication network, Emergency telecom and Disaster recovery planning; an IT Infrastructure that supports more than 15,000 users globally, over 170 systems in production and two global 'enterprise data centers.
Summary of key functions/accountabilities:
•Global IT Infrastructure leadership
•Strategy and Business Results
•IT Architecture and Innovation
**Key Expected Results**
  1. Global IT Infrastructure leadership
    •Lead the Infrastructure team through the business and technology transformation, to design and deliver timely, cost effective global IT Infrastructure services to the organization. Establish and maintain industry leading service levels in the delivery of IT Infrastructure services by fostering and driving a culture of quality, and innovation. Ensure resilience and sustainable 'steady state' of existing core platforms, infrastructure, networks, telephony and cloud services, through continuous maintenance and enhancements in support of both field operations and programmes.
    •Responsible for the implementation and operation of all technology infrastructure deployed across UNICEF offices, which includes data center, network and server services, telephony, service monitoring, user support, servers, storage and related software. Lead and direct the IT Infrastructure team, collaborate with other agencies on the development of cost effective IT Infrastructure; i.e. to facilitate implementation of Deliver as One initiatives in countries where multiple agencies and funds operate. Lead global identity, security operation and access management.
    •Work closely with the CIO to lead the UNICEF technology infrastructure strategy and execution. Ensure alignment of the infrastructure strategy, and priorities, with UNICEF solutions requirements and the global ICT strategy. Actively engage and advise in platform/solution evaluations, selections, and integration approach. Drive the standardization and rationalization of the UNICEF global IT infrastructure to a clearly defined, optimized, and enhanced end-state infrastructure.
    •Lead and coordinate the Management of Global Emergency Telecommunications and ensure required training is provided to ICT staff globally. Represent UNICEF in UN high level coordination meetings on Global Emergency Telecommunications.
  2. Strategy and Business Results
    •Define global infrastructure services vision, enable innovation and leverage ICT trends that meet the organization's requirements and expectations. Proactively recommend opportunities and solutions that can drive the achievement of UNICEF core objectives. Develop global enterprise standards and technology architecture, as well as the ICT operations governance process. Work closely with the Global Shared Services Center to ensure that systems and capability solutions align with all relevant Architecture, Infrastructure, Project Methodology and other critical frameworks and governance.
    •Lead the formulation of the organization's enterprise architecture and business system plans assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business to deliver secure, bullet proof infrastructure services that are Disaster Ready and Audit Ready, with SLAs that strive for 24x7, 100% uptime.
    •Drive the direction, management, and delivery of timely and efficient ICT services delivery to customers and users (15,000+), including Incident Management (Requests and Failures), Change Management, Problem Management and lead initiatives and projects related to Continuous Improvement of Service Delivery globally. Provide leadership to ensure delivery of 24/7 service operations and KPI compliance.
    •Work closely with the CIO to influence the technical aspects of strategic decisions regarding IT infrastructure and enterprise architecture. Lead the development and implementation of long term strategies for application architecture, software systems development and systems integration to support business objectives. Develop an overall Enterprise Architecture communication strategy and plan. Advance the maturity of architecture practices via knowledge management and the delivery of repeatable best practices.
  3. IT Architecture and Innovation
    •Oversee the development of organization-wide enterprise standards and technology architecture and ensure appropriate IT governance. This includes leading the resolution of specific/complex tactical architecture to minimize negative impacts to UNICEF programmes and operations; lead the effective implementation of the architecture framework/direction needed for future projects. Lead the maintenance of UNICEF's systems architecture globally; ensure adherence to standards and polices for infrastructure components, and integration between system, application, and infrastructure architectures.
    •Drive the implementation and governance of UNICEF Application and Service Oriented Architecture across all architecture domains to both effectively support the ICT strategy and position UNICEF to be agile and ready for technology-enabled solutions that drive efficiency and effectiveness of its programmes and operations. Represent the CIO in UN Interagency frameworks and forums.
    •Lead and enable innovation involving technologies that align with the three ICT pillars (operational effectiveness and efficiency, programme effectiveness and use of innovative technology solutions) and support the achievement of UNICEF strategic objectives; promote new, technology-enabled business models for UNICEF programmes and serve as an agent of technology-enabled cultural change
Qualifications of Successful Candidate
•An Advanced University Degree (Master's) in management information systems, computer science, business administration, information technology management or other related social science field is required.
*A first University Degree in a relevant field combined with twelve (12) years of professional experience in managerial role may be accepted in lieu of an Advanced University Degree.
•A minimum of ten (10) years of progressively responsible and relevant experience in global ICT infrastructure strategy, architecture and operations, at the national and international levels is required, as specified below: •Prior leadership experience within a solutions oriented technical environment, preferably with a software development and/or architecture background.
•Prior experience in managing and leading complex infrastructure in a geographically dispersed organization with 10,000 + users, with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.
•Prior extensive experience in leading large-scale, cross-functional complex teams of technical and non-technical professionals: extensive technology business solutions acumen.
•Fluency in English (verbal and written) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset
Other relevant desired experience:
•Ability to understand and mitigate all risks involved in deploying immature technologies.
•Thorough Understanding of Systems and Infrastructure Lifecycle Management and knowledge of process analysis and design.
•Clear understanding of IT Infrastructure lifecycle: Architecture, Design and Operations. Working knowledge of networking, IT security and systems design
•Familiarity with system development, and operational process methodologies
•Strategic Ability to translate business needs into technical requirements
•Ability to lead and implement technology transformation and organization change management for continuous improvement.
•Ability to seize accountability, manage and prioritize multiple projects and resources concurrently, developing budgets and managing forecasts for IT investment
•Knowledge of the organization's technologies and architectures is an asset
**Competencies of Successful Candidate**
Core Values
•Commitment
•Diversity and inclusion
•Integrity
Core competencies
•Communication - Level III
•Working with People - Level III
•Drive for Results - level III
Functional Competencies:
•Leading and Supervising - Level III
•Formulating Strategies and Concepts - Level III
•Analyzing- Level III
•Relating and Networking- Level III
•Applying Technical Expertise - Level III

HOW TO APPLY:
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.
Advertised: 28 Oct 2016 Eastern Daylight Time
Applications close: 28 Nov 2016 Eastern Standard Time
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