Chief, Platform and Service Delivery, P-5, ICTD, New York HQ


Job no: 499974
Work type: Fixed Term Staff
Location: United States of America
Categories: Information Communication Technology, P-5
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.
For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.
**Purpose of the Position**
Under the general guidance of the CIO/Division Director, incumbent of this post will develop a global infrastructure strategy and architecture aligned with the ICT strategic objective to deliver information technology solutions and services to the organization and lead IT continuous improvement solutions to deliver secure, robust and evolving infrastructure services that are disaster ready and audit ready. Define and oversee the management of UNICEF global ICT enabled user productivity tools and support mechanisms, IT infrastructure operations, and underlying platforms that are hosting UNICEF applications and solutions (in-house and in the Cloud), to improve infrastructure costs, performance, and effective and efficient service levels. The incumbent will be responsible to manage strategic relationships with key IT product and service providers to ensure a lightweight and Agile ICT Infrastructure is continuously delivered to all Country offices, Regional Offices & HQ locations resulting in increased productivity and efficiencies; and that Business continuity and Emergency Programmes support services are provided in a way that measures favorably against industry best practices and interagency benchmarks. The incumbent will also be accountable to lead the UNICEF global telecommunication network, Emergency telecom and Disaster recovery planning; an IT Infrastructure that supports more than 15,000 users globally, over 170 systems in production and two global 'enterprise data centers.
Summary of key functions/accountabilities:
•Global IT Infrastructure leadership
•Strategy and Business Results
•IT Architecture and Innovation
**Key Expected Results**
  1. Global IT Infrastructure leadership
    •Lead the Infrastructure team through the business and technology transformation, to design and deliver timely, cost effective global IT Infrastructure services to the organization. Establish and maintain industry leading service levels in the delivery of IT Infrastructure services by fostering and driving a culture of quality, and innovation. Ensure resilience and sustainable 'steady state' of existing core platforms, infrastructure, networks, telephony and cloud services, through continuous maintenance and enhancements in support of both field operations and programmes.
    •Responsible for the implementation and operation of all technology infrastructure deployed across UNICEF offices, which includes data center, network and server services, telephony, service monitoring, user support, servers, storage and related software. Lead and direct the IT Infrastructure team, collaborate with other agencies on the development of cost effective IT Infrastructure; i.e. to facilitate implementation of Deliver as One initiatives in countries where multiple agencies and funds operate. Lead global identity, security operation and access management.
    •Work closely with the CIO to lead the UNICEF technology infrastructure strategy and execution. Ensure alignment of the infrastructure strategy, and priorities, with UNICEF solutions requirements and the global ICT strategy. Actively engage and advise in platform/solution evaluations, selections, and integration approach. Drive the standardization and rationalization of the UNICEF global IT infrastructure to a clearly defined, optimized, and enhanced end-state infrastructure.
    •Lead and coordinate the Management of Global Emergency Telecommunications and ensure required training is provided to ICT staff globally. Represent UNICEF in UN high level coordination meetings on Global Emergency Telecommunications.
  2. Strategy and Business Results
    •Define global infrastructure services vision, enable innovation and leverage ICT trends that meet the organization's requirements and expectations. Proactively recommend opportunities and solutions that can drive the achievement of UNICEF core objectives. Develop global enterprise standards and technology architecture, as well as the ICT operations governance process. Work closely with the Global Shared Services Center to ensure that systems and capability solutions align with all relevant Architecture, Infrastructure, Project Methodology and other critical frameworks and governance.
    •Lead the formulation of the organization's enterprise architecture and business system plans assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business to deliver secure, bullet proof infrastructure services that are Disaster Ready and Audit Ready, with SLAs that strive for 24x7, 100% uptime.
    •Drive the direction, management, and delivery of timely and efficient ICT services delivery to customers and users (15,000+), including Incident Management (Requests and Failures), Change Management, Problem Management and lead initiatives and projects related to Continuous Improvement of Service Delivery globally. Provide leadership to ensure delivery of 24/7 service operations and KPI compliance.
    •Work closely with the CIO to influence the technical aspects of strategic decisions regarding IT infrastructure and enterprise architecture. Lead the development and implementation of long term strategies for application architecture, software systems development and systems integration to support business objectives. Develop an overall Enterprise Architecture communication strategy and plan. Advance the maturity of architecture practices via knowledge management and the delivery of repeatable best practices.
  3. IT Architecture and Innovation
    •Oversee the development of organization-wide enterprise standards and technology architecture and ensure appropriate IT governance. This includes leading the resolution of specific/complex tactical architecture to minimize negative impacts to UNICEF programmes and operations; lead the effective implementation of the architecture framework/direction needed for future projects. Lead the maintenance of UNICEF's systems architecture globally; ensure adherence to standards and polices for infrastructure components, and integration between system, application, and infrastructure architectures.
    •Drive the implementation and governance of UNICEF Application and Service Oriented Architecture across all architecture domains to both effectively support the ICT strategy and position UNICEF to be agile and ready for technology-enabled solutions that drive efficiency and effectiveness of its programmes and operations. Represent the CIO in UN Interagency frameworks and forums.
    •Lead and enable innovation involving technologies that align with the three ICT pillars (operational effectiveness and efficiency, programme effectiveness and use of innovative technology solutions) and support the achievement of UNICEF strategic objectives; promote new, technology-enabled business models for UNICEF programmes and serve as an agent of technology-enabled cultural change
Qualifications of Successful Candidate
•An Advanced University Degree (Master's) in management information systems, computer science, business administration, information technology management or other related social science field is required.
*A first University Degree in a relevant field combined with twelve (12) years of professional experience in managerial role may be accepted in lieu of an Advanced University Degree.
•A minimum of ten (10) years of progressively responsible and relevant experience in global ICT infrastructure strategy, architecture and operations, at the national and international levels is required, as specified below: •Prior leadership experience within a solutions oriented technical environment, preferably with a software development and/or architecture background.
•Prior experience in managing and leading complex infrastructure in a geographically dispersed organization with 10,000 + users, with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.
•Prior extensive experience in leading large-scale, cross-functional complex teams of technical and non-technical professionals: extensive technology business solutions acumen.
•Fluency in English (verbal and written) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset
Other relevant desired experience:
•Ability to understand and mitigate all risks involved in deploying immature technologies.
•Thorough Understanding of Systems and Infrastructure Lifecycle Management and knowledge of process analysis and design.
•Clear understanding of IT Infrastructure lifecycle: Architecture, Design and Operations. Working knowledge of networking, IT security and systems design
•Familiarity with system development, and operational process methodologies
•Strategic Ability to translate business needs into technical requirements
•Ability to lead and implement technology transformation and organization change management for continuous improvement.
•Ability to seize accountability, manage and prioritize multiple projects and resources concurrently, developing budgets and managing forecasts for IT investment
•Knowledge of the organization's technologies and architectures is an asset
**Competencies of Successful Candidate**
Core Values
•Commitment
•Diversity and inclusion
•Integrity
Core competencies
•Communication - Level III
•Working with People - Level III
•Drive for Results - level III
Functional Competencies:
•Leading and Supervising - Level III
•Formulating Strategies and Concepts - Level III
•Analyzing- Level III
•Relating and Networking- Level III
•Applying Technical Expertise - Level III

HOW TO APPLY:
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.
Advertised: 28 Oct 2016 Eastern Daylight Time
Applications close: 28 Nov 2016 Eastern Standard Time
Chief, Platform and Service Delivery, P-5, ICTD, New York HQ Chief, Platform and Service Delivery, P-5, ICTD, New York HQ Reviewed by Kazi Bongo on 3:30:00 AM Rating: 5

JOBS CATEGORY

Tanzania Kenya NGO JOBS Uganda Best Jobs Consultancy Rwanda ICT JOBS Administrative United Nations Sudan Best Jobs Finance Health - Medical Engineering Ethiopia Education Agricultural Lecturer Human Resources Somalia Media Congo - Kinshasa Legal Jobs Bank Jobs Monitoring and Evaluation Mining World Vision Burundi Procurement African Barrick Gold Accountant Zambia Sales and Marketing US EMBASSY East African Community Mozambique Telecoms Research CARE International Save The Children Plan International Arusha Malawi South Sudan Oxfam Scholarships African Development Bank Finance and Administration SafariCom Aviation The Commonwealth American Embassy Sales Zanzibar Environmental Catholic Relief Services Dar es salaam USAID Operations FHI 360 UNDP Security World Bank Economist TradeMark East Africa Unicef Hospitality Managers International Rescue Committee (IRC) Restless Development Accounting Civil Engineers AMREF Morogoro Utumishi AfDB African Development Bank COOPI - Cooperazione Internazionale Driver - Logistics Path International Mwanza African Union Tigo Jobs Marketing Mbeya Teaching Au African Union PSI Population Services International Pwc PricewaterhouseCoopers East African Breweries North Mara Gold Mine ACTED Djibouti Malaria Consortium Bulyanhulu Gold Mine DFID Driver Buzwagi Gold Mine Jhpiego COMESA FINCA JOBS International Jobs Adeso Danish Refugee Council Kilimanjaro Nairobi Coca-Cola Handicap International Pact International Rio Tinto Solidarités International Tender EGPAF Elizabeth Glaser Pediatric AIDS Foundation Logistics Serengeti Breweries Ltd Nation Media Group Africare Norwegian Refugee Council Samaritan's Purse Chemonics International COUNTRY DIRECTOR ICAP of Columbia University InterShips Precision Air RwandAir Marie Stopes International (MSI) Serengeti Breweries Volunteer Climate Change IGAD Tetra Tech ARD Agriculture Jobs Dodoma Iringa One Acre Fund Project Management Clinton Health Access Initiative (CHAI Technoserve Twaweza East Africa ActionAid Lutheran World Federation SADC Secretariat Tanga Vso International ACDI/VOCA Halmashauri Agha Khan Kenya Commercial Bank World Agroforestry Centre Deloitte East Africa International Organization for Migration (IOM) COMESA Secretariat: Software Engineering Safety and Security Shinyanga Jobs Tanzania Breweries Pathfinder International World Health Organization KPMG TANROADS Tanzania Electric Supply Company British Council Futures Group KCB BANK UN-Habitat WFP World Food Programme Barclays GEITA GOLD MINING TANESCO Electrical Engineer Food and Agriculture Organization GOAL Mombasa Tabora WWF World Wide Fund for Nature Microsoft Tanzania Ports Authority East African Development Bank Family Health International (FHI) IBM EAST AFRICA IntraHealth International Mercy Corps SERIKALINI - GOVERNMENT OF TANZANIA AccessBank Community Development Jobs Data Base Management Google Africa ICAP - TZ KEMRI/CDC Program WaterAid Tanzania Auditor SNV International Stanbic Bank Amnesty Horn Relief Kampala Management Systems International (MSI) Standard Chartered Bank VETA Christian Aid DIAMOND TRUST BANK Helen Keller International Help Age Mtwara Uganda Telecom Airtel Africa Equity Bank Internships Marie Stopes TCRA Web Development B B C WORLD SERVICE Human Rights Kigali Makerere University Nile Basin Initiative Kenyatta University Kigoma Mzumbe University NSSF National Social Security Fund Nile Breweries Limited Tulawaka Gold Mine University of Nairobi kenya Airways Bank of Tanzania Graduates MTN Muhimbili National Hospital Nepad Partners in Health Room to Read SUMATRA UNWOMEN African Wildlife foundation (AWF) KEMRI Kagera Librarian MENTOR Initiative Trainee USAILI - INTERVIEW Uiversity of Nairobi WaterAid International icipe Project CAFOD - Catholic Agency for Overseas Development Egerton University EngenderHealth Goal Ireland Kenyan Banks Lake Victoria Basin Commission Peace Corps TANAPA TASAF Tanzania Social Action Fund Zanzibar University ACB AKIBA COMMERCIAL BANK AGRA Alliance for a Green Revolution in Africa Advans Bank Ethiopian Airlines Freedom House IITA International Institute of Tropical Agriculture Legal Moshi NMB BANK Resolute Tanzania Singida Uganda Uganda National Roads Authority University of Dar es salaam University of Dodoma British High Commission ChildFund EWURA FilmAid International NECTA TPDC Tanzania Civil Aviation Authority (TCAA) United States International University World Concern Aga Khan Foundation CBA Commercial Bank of Africa Ecomist Ernst and Young IUCN International Union for Conservation of Nature International Medical Corps Islamic Relief Kakira Sugar Musoma National Institute for Medical Research OPEN UNIVERSITY OF TANZANIA Relief International TAA Tanzania Airports Authority Trócaire Uganda Revenue Authority VODACOM TANZANIA VSF Belgium Architects Hivos IFC International Finance Corporation Ifakara Health Institute Inoorero University International Commercial Bank Kenya Red Cross Society MADEREVA Medical Oil and Gas Pwani University College SOKOINE UNIVERSITY Tumaini University Water Engineering AWF African Wildlife Foundation Acacia Mining Accounts African Virtual University Altima Africa Ardhi University Bank of Uganda Business Development Concultancy Del Monte Kenya Embassies Kenya Airports Authority Lake Victoria South Water Services Board Mara National Bank of Commerce RECORDS MANAGEMENT JOBS RUKWA Ruvuma Search for Common Ground Songea TTCL Tanzania Telecommunications Company Limited Unilever War Child International Zinduka Afrika ACORD AKU ​Aga Khan University Africa Nazarene University Africa Rice Center (AfricaRice) Aga Khan Health Services CRDB BANK Commercial Bank of Africa Daraja Tanzania Engineers Registration Board (ERB) Fina Bank International Potato Center International Potato Center (CIP) Intrahealth Jomo Kenyatta University Kilimanjaro Christian Medical Centre Kyambogo University Lindi Jobs MCL Mwananchi Communications MUHAS-harvad Moi University NBC BANK National University of Rwanda Ngorongoro Conservation Area Authority Njombe Nuru International Nzoia sugar Company RTI International SUA SOKOINE UNIVERSITY OF AGRICULTURE THE LAW SCHOOL OF TANZANIA TRA Tanzania Revenue Authority Tanzania Postal Bank The Foundation For Civil Society Udhamini wa Masomo Western Union AIR TANZANIA Action Against Hunger (ACF) Agricultural Society of Kenya BRALIRWA Bondo University College Caritas Comoros Concern Worldwide Conservation Jobs Consolidated Bank of Kenya DHL Express Ewaso Ngiro South River Basin Development Authority Geologist Gulf African Bank INSTITUTE OF ADULT EDUCATION Jomo Kenyatta University of Agriculture and Technology Kabale University Kabale University (KAB) Kenya Ports Authority KickStart International MORUWASA Morogoro Urban Water and Sanitation Authority MSH Management Sciences for Health Mumias Sugar Company Nairobi Hospital Nkumba University Rural Electrification Agency SOKINE UNIVERSITY SONGWE STAMIGOLD Stores TACAIDS TARURA TCU Tanzania Commission for Universities Tullow Oil World Lung Foundation (WLF) ALAF Limited Aga Khan Development Network (AKDN) Aga Khan Hospital Air Malawi American Refuge Committee BENKI YA POSTA - TPB BANK BTC Belgian Technical Cooperation Bhttp://www.blogger.com/img/blank.gifank of Tanzania Bioversity International CHF International Customer Service Jobs DANGOTE DIT DAR ES SALAAM INSTITUTE OF TECHNOLOGY Danida Dar es Salaam Institute of Technology Daystar University ECOBANK ETDCO Electrical Transmission and Distribution Construction and Maintenance Company European Union IFM INSTITUTE OF FINANCE MANAGEMENT INSURANCE JOBS - BIMA ITECH Internews® Network KUITWA KAZINI Kenya Accreditation Service Kenya Polytechnic University College Kilombero Sugar Company Kisii University College Kisumu Laboratory Jobs MSD MEDICAL STORES DEPARTMENT MSF Switzerland Management Sciences for Health Manyara Maseno University Ministry of State for Planning Muteesa 1 Royal University Médecins Sans Frontières NIDA National Identification Authority Narok University College OSHA Occupational safety and Health Authority Open Society Initiative for Eastern Africa (OSIEA) PA PAC PEPSI POLICE - POLISI Petroleum EngineerS RWANDA HOUSING AUTHORITY Seychelles Songas TBC TANZANIA BROADCASTING CORPORATION TBS TANZANIA BUREAU OF STANDARDS TFDA TANZANIA FOOD AND DRUGS AUTHORITY TIB - Tanzania Investment Bank Tanzania Mortagage Refinance Company Tanzania Teachers’ Union Transmara Sugar Company Tropical Pesticides Research Institute Tumba College of Technology Twiga Cement UNESCO UNOCHA Umma University University WRP Walter Reed Project ZANTEL ao uga
Powered by Blogger.