CUSTOMER CARE

GENERAL PURPOSE

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services provided.

Main Job Tasks and Responsibilities.

·         Deal directly with customers either by telephone, electronically or face to face.

·         Respond promptly to customer inquiries

·         Handle and resolve customer complaints

·         Obtain and evaluate all relevant information to handle product and service inquiries.

·         Provide pricing, content and other product information.

·         Give a lead for the customer showing interest to do business with us. “Digitek”.

·         Organize workflow to meet customer timeframes.

·         Direct requests and unresolved issues to the designated resource.

·         Keep records of customer’s interactions.

·         Record details of inquiries, comments and complaints

·         Record details of actions taken.

·         Prepare and distribute customer activity reports

·         Maintain customer databases.

·         Communicate and coordinate with internal departments.

·         Follow up on customer interactions.

·         Provide feedback on the efficiency of the customer service process.

·         Generate sales leads.

NOTE: Technical skill is needed.

Qualification

Minimum qualifications: Advanced Certificate of secondary education plus added certificates on matter relating with customer services. At least with 1years experience on customer care

He/she must have a simple understanding on Technical matters especially pay TV

Deadline 4^th July, 2013

Please send your CV only to fidea.mndolwa@digitek.com