Tracking Code Also available in Singapore Job Description
ICANN has an exciting new opportunity for a Contractual Compliance Specialist.
- The Contractual Compliance Specialists primary role is to process complaints received by ICANN regarding all matters related to the Registrar and the Registry agreements and the Consensus Policies. The specialist is expected to provide second level support to Compliance Analysts, contribute to operational productivity and quality improvements, responsible for knowledge management and standard operating processes and procedures lifecycle. In addition, the specialist will support or lead other initiatives such as researching and analyzing data for ongoing and special projects assist with enforcement activities and program implementation.
Key Responsibilities
- Review, analyze and process complaints in accordance with standard operating procedures
- Provide guidance to other staff in the processing of tickets
- Demonstrate deeper knowledge of complaint types and resolution paths
- Conduct and coordinate required follow-up procedures and recommend prevention and/or enforcement actions to ensure compliance
- Draft and gain approval of non-standard communications
- Evaluate, make recommendations and revise for standard operating procedures
- Review, analyze, perform root cause analysis, formulate and implement recommendations on complaints
- Prepare and provide referrals for enforcement and escalation
- Support audit activities including providing information, performing analysis, reviewing documents
- Review, analyze & recommend continuous improvements
- Participate in staff development/training
- Other duties as assigned or requested to support the overall goals
ICANN is an unusual global organization. It is based on a multi-stakeholder concept that brings interested voices around the world into the bottom-up policy-making process for the Internets domain name system. You can find more about us at
- http://www.icann.org.
There is no typical ICANN employee.
- Our staff has a wide range of backgrounds and working styles, with many working remotely, and we have offices in Europe and the United States. We are expanding and changing rapidly with plans to open offices in Singapore and Istanbul before our fiscal year end. Most ICANN employees own their own projects, work closely with executive management and enjoy a rich benefits plan. Come work with the people who are shaping the future of the Internet!
- Technical understanding of the Internet and the Domain Name System
- Good analytical skills
- Proficient in Microsoft Office tools
- Ability to work with people of diverse backgrounds and cultures
- Good and clear verbal and written communication skills
- Good time management skills
- Ability to multi-task and to work independently
- Must be well-organized, detail oriented, self-directed
- Fluency in English with multi-lingual skills strongly preferred
- Prior international experience strongly preferred
- Bachelor's Degree Required
- Preferred 5 years contract management and compliance related experience
ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols. Computers use these identifiers to reach each other over the Internet. Careful management of these resources is vital to the Internet's operation, so ICANN's global stakeholders (Registrars, Registries, Internet user groups, etc.) meet regularly to develop policies that ensure the Internet's ongoing security and stability. Salary commensurate with experience and qualifications.
ICANN is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, sexual orientation,
- age or other protected characteristics and complies with all applicable laws and regulations.
All resumes should accompany a well written cover letter (first impressions are everything). Tell us why you are the best person for the job. Only those with comparable skills will be contacted. No phone calls or email please.
Contractual Compliance Specialist, Istanbul
![Contractual Compliance Specialist, Istanbul]()
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