Head National ICTBB

Applications are invited from suitably qualified and competent TTCL Professionals to apply for the following positions currently existing in the newly established department to run NICTTBB

The National ICT Backbone Department is a new department in TTCL created in May 2010 to assist TTCL operates and manage the National ICT Backbone Infrastructure effectively on behalf of the Government. This role is quite exciting and challenging given the expectations of the Government and other stakeholders. TTCL on its part sees this as yet another opportunity to partner with the Government and other stakeholders to grow its business. Management is hereby inviting employees with requisite qualifications and experience to fill the following positions:


1. Position Number: 1500000
Position Title: Head National ICTBB
Reports to: Chief Executive Officer
Direct Reports: Operations Manager - NICTBB
Location: HQ

Objective:

This position seeks to provide strategic leadership and direction to TTCL with the view to ensure that the company manages and operates the National ICT Backbone on behalf of the Government efficiently and meets expectations and interests of the Government and other stakeholders as per the signed Memorandum of Understanding with the Government.

Key Duties and Responsibilities:

1. To ensure TTCL fully complies with the National ICT Backbone management and operations obligations as outlined in the signed Memorandum of Understanding with the Government

2. To ensure actual customers’ needs and future demand forecasts are established with the view to properly plan capacity requirements, draw sales targets and revenue projections.

3. To ensure strategies for acquisition and retention of the National ICT Backbone customers are developed and implemented with the view to maximize the backbone’s capacity utilization and meet the revenue targets as per the signed Memorandum of Understanding

4. To ensure sales plans and strategies to market the National ICT capacity are developed, disseminated and timely implemented in line with the Government’s interests and other stakeholders’ expectations.

5. To ensure capacity utilization and service level agreements signed with National ICT Backbone customers and other stakeholders are adhered to and properly kept.

6. To ensure distribution channels for the National ICT Backbone usage are established, operationalize and communicated to all stakeholders.

7. To ensure the National ICT customers are timely and accurately billed and the bills are settled as per the agreed terms prescribed in the Capacity Reference Offer.

8. To ensure the National ICT investment and operational costs across the company in terms of materials and human capital are tracked down properly and recorded as per established terms and guidelines for Accounts Separation.

9. To build and sustain good relationships with the National ICT Backbone customers and ensure their business issues including faults clearance and billing disputes are timely resolved

10. To ensure existence of performance capabilities within the department and employees are actively involved in continuous learning and development to enable National ICT department meet the current and anticipated human resources performance requirements.

11. To timely report to the Senior Management Team and or the Government the high level National ICT Backbone issues and information that need to be reported to the Government and other stakeholder for attention and or decision.

12. To practice transparency and sound business culture that fosters TTCL’s corporate values, accountability, and good governance at all levels of National ICT operations.

13. To provide National ICT Backbone inputs worth to be incorporated in TTCL’s corporate planning processes and develop departmental functional plans that support realization of National ICT overall objectives.

14. To be accountable for the performance of employees under the department including setting performance objectives, targets, conducting regular performance reviews and feedbacks, and mentoring to maximize employees’ job satisfaction.

15. To monitor and control costs and expenses and ensure efficient utilization, management and security of resources under the National ICT Backbone department.

16. To implement and exercise delegated authorities and any other instructions and directives as may be issued by Executive Management from time to time.

Key Accountabilities:

1. Existence business demand forecasts, sales plans and strategies for effective utilization of National ICT Backbone capacity to meet the stakeholders expectations and achieve revenue targets.

2. Proper management of the National ICT Backbone customers’ service level agreements and accounts.

3. Timely reporting of the National ICT Backbone critical issues and information that require immediate attention and or decision by Executive Management Team and or the Government

4. Management, usage and security of National ICT Backbone and TTCL resources and assets under the department.

5. Development of Human Resources performance capabilities and succession planning.

Key Profile/Competencies:

• A University degree in Sales/Marketing/Business Administration/Telecommunication Engineering/Information Technology or equivalent qualifications from a recognized institution. Post graduate qualifications will be an added advantage

• At least 5 years experience in a senior position in the telecommunication sector.

• Excellent interpersonal, communication, analytical and negotiation skills with clear understanding of the telecom industry especially traffic and sales management.

• Business acumen with the ability to focus on results and provide innovative ideas and solutions

• Ability to guide , interface and provide direction to a number of stakeholders

• A strong orientation towards results, with a proven record of performance.

• Ability to develop, motivate and sustain effective team work


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