The main objective of the position is resolve technological matters arising from Government authorities, in the form of implementing technological solutions and maintaining them operationally. With the consultation of other stakeholders, the resources will ensure, the provided and maintained solutions are compliant with the governing laws, policies and procedures.
This Specialist position is responsible for making sure that all the GVTIS systems work and deliver the intended purpose. This individual will lead, facilitate, and work closely with the different business units internally and externally to deliver and operates GVTIS and projects.
2. KEY ACCOUNTABILITIES
The Specialist is responsible for the overall operations of all the Government integrated systems (GVTIS) and infrastructure. In summary, the resource will have following duties.
Design and Implementation of GVTIS
Overall systems GVTIS operations, maintenance & systems monitoring
Systems Management – Day to day systems management, performance monitoring, utilization monitoring and database optimization.
Capacity planning and management.
Incident handling and escalations.
Ensure Continuous Service with high availability and minimum disruption in line with performance targets and internal SLA requirements
Manage change management as per the guiding policies.
Supplier & Contractor Management for the GVTIS.
To ensure adequate controls and security is in place in all GVTIS core elements and the business is protected.
• Cost – Strive to manage the cost in all systems projects and to cater creative systems solution for the organization to save cost in its daily operations.
• Ensure all the GVTIS comply with the Technology roadmap and IT strategy.
3. QUALIFICATIONS & EXPERIENCE
Requirements for the position include:
A Degree in Computer Science (BSc)/ engineering or equivalent and a minimum of 3 years extensive experience in the IT & Billing industry.
Minimum of three years of experience in GSM and Telecommunication industry.
The knowledge required are but not limited to Data Mining, Programming & SQL Knowledge, Presentation skills, Change Management and Business Environment.