Internal Communications Manager, Los Angeles, California, United States

Internal Communications Manager

Tracking Code 213648-025

Job Description

ICANN has an exciting new opportunity for an exceptional and highly skilled communicator to establish and lead ICANN's internal communications function.

Our staff does extraordinary things every day, but often their own colleagues don't know about it. We believe our future success requires a significant improvement in the way we communicate among ourselves. We want to share information and knowledge more efficiently, and develop good habits to ensure we work well as a team.

If you are a strong communicator and have the skills and experience we need, you may be the person we are looking for to join the ICANN team.

RESPONSIBILITIES

Establish the function

Work with VP, Global Communications to establish the vision for ICANN's internal communications, taking account of the significant work already done through the Organizational Effectiveness Initiative and by individual staff members.
Develop the strategy and establish the internal communications function, based on best practices within the communications profession.
Develop appropriate mechanisms to facilitate cross-functional and cross-level communications.
Identify obstacles to effective internal communications in our structure and work practices, and develop plans to address them.
Develop a way to bring our staff fully into the process and engage them in a change for the better.

Advice and training

Serve as a professional resource for ICANN's staff on improving communication within the organization.
Work with the communications team to increase their understanding of internal communications and leadership's role in it.
Provide staff training in internal communications skills.

Help staff to write clearly and concisely.

Provide strategic and timely confidential advice to the Vice President, and through him to the CEO and executive team.

Coordination

Serve as the central coordination point for issues that affect the staff's ability to communicate effectively.
Work closely with the Human Resources team.

Other duties as assigned by the Vice President.

ICANN is an unusual global organization. It is based on a multi-stakeholder concept that brings interested voices around the world into the bottom-up policy-making process for the Internet's domain name system. You can find more about us at

http://www.icann.org.

There is no typical ICANN employee.

Our staff has a wide range of backgrounds and working styles, with many working remotely, and we have offices in Europe and the United States. We are expanding and changing rapidly with plans to open offices in Singapore and Istanbul before our fiscal year end. Most ICANN employees own their own projects, work closely with executive management and enjoy a rich benefits plan. Come work with the people who are shaping the future of the Internet!

Required Skills

Demonstrated communications and human relations skills, with excellent analytical ability and strong understanding of organizational behavior.
Excellent judgment, discernment and trustworthiness; strategic thinker, politically aware.
High degree of diplomacy, tact, discretion and commitment to integrity.
Demonstrated ability to multi-task, and to establish and follow through on priorities.
Excellent oral, written and interpersonal communication skills.
Strong familiarity with online communications tools that can contribute to effective internal communications.
Fluent English required; at least one additional language at business competency level is strongly desired.
Ability to quickly learn the ICANN environment and its current issues.
Able to cope with continuous change and pressure in a dynamic and fast changing environment.

EDUCATION

Undergraduate degree required; post-graduate degree in communications or a related field is highly desirable.

Required Experience

The Manager of Internal Communications will be a good listener, with an ability to engage people, to draw them out, and to tell ICANN's story internally just as the rest of the Communications Department tells it externally.

EXPERIENCE

Minimum of five years of experience in leading internal communications in a complex international organization, ideally in a non-profit or multistakeholder environment. Experience in establishing an internal communications function, especially in a period of organizational transition, would be a distinct advantage.
Minimum of seven years of experience in professional communications.
International background and multilingual ability strongly preferred.
Background in Internet policy would be ideal; familiarity with ICANN is desirable but not required.

ICANN is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, sexual orientation,

age or other protected characteristics and complies with all applicable laws and regulations.

Salary commensurate with experience and qualifications. ICANN offers a competitive benefits package, including a retirement savings plan and also employer-paid medical, dental, vision, disability and life insurance.

All resumes should accompany a well written cover letter (first impressions are everything). Tell us why you are the best person for the job. Only those with comparable skills will be contacted. No phone calls or email please.

About ICANN: ICANN's mission is to ensure a stable, secure and unified global Internet. To reach another person on the Internet you have to type an address into your computer -a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn't have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet's unique identifiers. ICANN doesn't control content on the Internet. It cannot stop spam and it doesn't deal with access to the Internet. But through its coordination role of the Internet's naming system, it does have an important impact on the expansion and evolution of the Internet. For more information please visit: